I have seen many related posts of people losing internet after a power outage. The response have advanced technical information. I need help to restore my internet step by step from the moment I log into the computer.
Thanks
Hi @sgtjuarez
Hope you are doing well !
As a solution for now you can connect to your local router via Ethernet or Wi-Fi and your are not going to have connectivity issues from there
I will leave a short Guide about the normal setup for home users:
Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)
And the boxes on the ceiling are the Wireless Access Points
Most common Setups for Lennar homes users
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106
Why does this problem happen after a power failure/power outage? Because the switch after the reboot starts running a wrong code (routing) .
We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).
1-This guide show you how to track the IP address of the Switch
How to find my Ruckus “Devices IP address” using free applications
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027
2-This guide show you how to access remotely to your switch
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388
3-This guide contains the usernames and passwords if accessing on the switch ask you for that
Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740
4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335
The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.
1-Here is the guide on how to access through the console and pre-install the necessary software
How to console in an ICX-7150-12c
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759
2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’
Best Regards
Fernando Vasquez
I have a icx 7150-c12p and single R510 Lennar setup. We experienced a repeated power outage. Afterwards the switch was unresponsive and my POE connected R510 was off and showed no LED activity. I unplugged the switch and re-plugged it in and have the same status. I have not tried a hard reset as I was cautious not to lose my configuration. I did try a terminal reset Please Help
I connected to the switch with my laptop via USB and PuTTY to serial in on com3 and entered reset
here is the log from the session
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.11.05 11:27:35 =~=~=~=~=~=~=~=~=~=~=~=
ICX7150-Boot>resetresetting ...device 0 offset 0x0, size 0xc0000using GPIO[7] to reset
Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)
Booted from partition 1DRAM: Validate Shmoo parameters stored in flash ..... OKICX7150-12 (POE), PVT1SYS CPLD VER: 0x4 Released Ver: 0xaWriting Shmoo values into flash .....
device 0 offset 0xbfe00, size 0x200device 0 offset 0x0, size 0xc0000Enter 'b' to stop at boot monitor: 3  2  1  0device 0 offset 0x0, size 0xc0000bootdelay: ===Booting image from Secondary
NAND read: device 0 offset 0x4000000, size 0x20000002 ecc_errors after reading 5b48000:5b49000iproc_nand_read_page returned 2NAND read from offset 4000000 failed -220 bytes read: ERROR## Loading kernel from FIT Image at 70000200 ...Bad FIT kernel image format!ERROR: can't get kernel image!could not boot from secondary, no valid image; trying to boot from primarydevice 0 offset 0x0, size 0xc0000BOOTING image from Primary
NAND read: device 0 offset 0x0, size 0x20000008 ecc_errors after reading 1b48000:1b49c00iproc_nand_read_page returned 2NAND read from offset 0 failed -220 bytes read: ERROR## Loading kernel from FIT Image at 70000200 ...Bad FIT kernel image format!ERROR: can't get kernel image!ICX7150-Boot>
NAND read: device 0 offset 0x4000000, size 0x20000004 ecc_errors after reading 5b48000:5b49c00iproc_nand_read_page returned 2NAND read from offset 4000000 failed -220 bytes read: ERROR## Loading kernel from FIT Image at 70000200 ...Bad FIT kernel image format!ERROR: can't get kernel image!ICX7150-Boot>
Hi @renotse
Basically seems that your switch is stuck on boot mode ( flash or images are corrupted ) so is not able to boo up properly
Please try the following commands :
Boot_primary or boot_secondary to check if the switch is able to boot up in one the 2 images pre-installed
If that does not work we need to preform a software recovery
How to perform a Software recovery on an ICX7150 switch
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
here is the session log
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.11.05 11:18:17 =~=~=~=~=~=~=~=~=~=~=~=
ICX7150-Boot>boot_primarydevice 0 offset 0x0, size 0xc0000BOOTING image from Primary
NAND read: device 0 offset 0x0, size 0x20000008 ecc_errors after reading 1b48000:1b49c00iproc_nand_read_page returned 2NAND read from offset 0 failed -220 bytes read: ERROR## Loading kernel from FIT Image at 70000200 ...Bad FIT kernel image format!ERROR: can't get kernel image!could not boot from primary, no valid image; trying to boot from secondarydevice 0 offset 0x0, size 0xc0000BOOTING image from Secondary
That guide you link is a little tricky.
when I run pintenv I get the IP address of my Gateway. so I'm unclear how to proceed
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2022.11.05 11:55:40 =~=~=~=~=~=~=~=~=~=~=~=
ICX7150-Boot>printenvbaudrate=9600ipaddr=192.168.1.1uboot=mnz10115.binver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)
Environment size: 99/16379 bytesICX7150-Boot>
Here is the official guide
https://docs.commscope.com/bundle/fastiron-08092-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD2-B9B55E71ADE8.html
and Here is video link : https://www.youtube.com/watch?v=Ql22blH_CGo
Basically in simple words the TFTP server ( server it would be your PC ) the IP address '192.168.1.1' is your switch so you have to match this addressing between your PC-ICX to preform the software recovery
Like PC to have 192.168.1.2 and ICX switch 192.168.1.1 since they are under the same addressing range they can have connectivity and preform the software recovery .
You can omit the Gateway address if the connecting is PC to ICX
Try to flash the switch boot image using USB (assuming you don't have network access) and that should fix the issue.
