Wifi not working, received new ATT fiber gateway, but wifi to tv's, phones, ring not connecting

ryannandjames

We have been in our Lennar home for 6 years and have never had many issues with our Ruckus. Wifi started being slow roughly 6 months ago, ATT replaced our gateway with one better suited for fiber. Now wifi is worse unless we are on the ATT gateway. We need the Ruckus and AP points to reach our tv's, phones, ring, etc in our home. Not a technical person and need help to get this fixed and don't know who to call.

Sgatjens

Hello @ryannandjames

Apologies for the inconvenience. Effective November 2022, support for RUCKUS Support for Lennar Homes customers is provided exclusively through this Community Forum. Phone, email, and remote session support are no longer available. 
This is a public forum indexed by search engines, so please do not post any Personally Identifiable Information (PII) such as full names, phone numbers or addresses. 

To help diagnose and resolve this issue efficiently, please answer the following questions regarding your network setup:

1. Frequency: Is the network impact constant, or does it happen only a few times during the day?
2. Access Point Power: During a failure, do the Access Points remain powered on, or do you notice any loss of power?
3. Wired Speed Test: Please connect a computer via Ethernet directly to the ICX 7150 switch, run a speed test, and share the results with us.

Additionally, we need a few logs from the switch. Please refer to the guide provided below to access the command-line interface (CLI) of the switch. Once logged in, run and share the output of the following commands:

• show version
• show poe
• show flash
• show log

Default Admin Login Username/Password for RUCKUS ICX-7150-C12P Switches and Wi-Fi Access Points

https://community.ruckuswireless.com/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

Establishing Console CLI Access on the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/kb/articles/15-establishing-console-cli-access-on-the-ruckus-icx-7150-c12p-switch

Best regards,
Sofia G.
RUCKUS | Lennar Home Community Support