nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

ICX7150 - C12P -2X10GR Stuck in boot cycle

NikoT

hello! I have a ICX7150 in my Lennar home since 2017 and it recently stopped working. The connection stays for 6-8 minutes and then reboots, which repeated forever. I have tried multiple trouble shooting steps listed in other discussions and nothing has changed. I would like to request a of this device replacement through RFA

Find more posts tagged with

ICX-7150-C12

Lennar homes

Comments

Yarenis

Hi @NikoT

Thank you for the details provided. Before replacing the unit, we need proof of the completed troubleshooting and its results. This issue is typically resolved with a software recovery and upgrade to 08095g. Please share the console logs and error outputs encountered during the process so we can review the failure before processing a replacement.

Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

https://community.ruckuswireless.com/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

How to upgrade RUCKUS ICX-7150-C12P from Non-Unified Forwarding Image (UFI) to a stable UFI version

https://community.ruckuswireless.com/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

the attached logs are the most recent I have

Yarenis

Hi @NikoT

We are aware that the Access Points are rebooting; however, that is a symptom rather than the root cause. Because the Access Points rely on the RUCKUS ICX 7150 Switch for power and connectivity, the provided guide focuses on troubleshooting the switch rather than the APs themselves, so please follw up the provided Guide:

Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

https://community.ruckuswireless.com/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

How to upgrade RUCKUS ICX-7150-C12P from Non-Unified Forwarding Image (UFI) to a stable UFI version

https://community.ruckuswireless.com/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

NikoT

it’s not the access points that are rebooting, it’s the switch itself

Yarenis

Hi @NikoT

A reboot will not resolve the issue. You must access the switch and upgrade its firmware to version 08.0.95g. If the unit cannot be upgraded directly, perform the software recovery procedure detailed in the provided guide. Additional guides on gaining access to the switch for the first time are also attached below.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

How to upgrade RUCKUS ICX-7150-C12P from Non-Unified Forwarding Image (UFI) to a stable UFI version

https://community.ruckuswireless.com/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Fixing RUCKUS Switch with an Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs

https://community.ruckuswireless.com/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

Yarenis

Hi @NikoT

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

NikoT

hello! I will be able to attend these trouble shooting requests later today and will report back as soon as I’m done. Thank you!

Yarenis

Hi @NikoT

Perfect. Feel free to reach out if you need further assistance!

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

MariaC862

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,

RUCKUS | Lennar Home Community Support

NikoT

apologies I have still not had a chance to attempt.

MariaC862

Hi @NikoT

Thank you for the update. We are here to help as much as possible, please try the steps provided at your earliest convenience and let us know the outcome.

Thank you.

NikoT

hello!

I was able to perform the first of the two links for troubleshooting. The SYST and PWR lights are now solid green and are getting connection, but It is still rebooting periodically.

I am using PuTTy an attempt to get the firmware reverted before upgrading. But I am unable to connect via PuTTy.

I also noticed that the switch is not populating in my ruckus Unleashed app. I am able to see the two APs that are connected.

MariaC862

Hi!

How often is the switch rebooting?

What happens when you try to get access through console? does it remain unresponsive or show any error message?

The switch not showing on the Unleashed app is not a sign of an issue.

NikoT

When first troubleshooting it was rebooting every 6ish minutes. As of now it has been online for 1h 30m.

I will try accessing through console now

MariaC862

Thank you for the update. I'll wait for your next update about the console access.

If you get console access, please run this command and share the output with me:

skip

show version

show log

page

I recommend these steps to collect the logs easily on a single file: How To Capture PUTTY Session Log

MariaC862

Hi @NikoT

Thank you for the logs.

These show as

The system : started=cold start

Cold start means the reboot happened due to a power cycle, not an internal issue.

I recommend checking the power source is working correctly. If possible, try the switch on another (known-good) power outlet.

Let me know how it goes and if you have any questions.

NikoT

The power cycle was from me rearranging cables and having to unplug it, but the power source is good. The switch and AP seem to be working and connecting to internet but the 2.4 and 5g lights are alternating from green to yellow.

Would it be worth it to just fully factory reset the network and set it up? It just seems like something is corrupted with the setup

MariaC862

Hi @NikoT

Thank you for clarifying.
The LEDs changing from amber to green on the 2.4 and 5g are not a sign of the issue. These will turn green if there are clients connected and amber if there are none.

Please try the factory reset on the switch only. Let me know how it goes, thank you!
here the steps https://community.ruckuswireless.com/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch?utm_source=community-search&utm_medium=organic-search&utm_term=switch+factory+reset

NikoT

the factory reset worked. I did have to setup all configs through the terminal, but was able to create the crypto key and get everything up and running! We can close this case. Thank you SO much for all your help!

MariaC862

Hi @NikoT

Thank you for the update, I'm glad we could help.

If any additional assistance is needed, feel free to reach out.