New non-wifi cable modem install & Ruckus ICX7150 & AP internet connectivity issues

Question

I am trying to replace my old Motorola SBG6580 Surfboard Wireless Cable Modem Gateway as it is old and I suspect may be the cause of long latency on internet queries.

I tried installing a cable modem only (no-wifi) a Arris Surfboard SB8200v3.

I cannot get any wi-fi once connected to the Ruckus ICX7150 router with the ethernet cables between the cable modem and and the ruckus router, using the R510 AP, only can access computers via the ruckus router to each other, but no internet.

Do I need to install a cable modem that has wi-fi ?, (i.e. is wifi built into the cable modem) or does the  ruckus 510 ap? and/or the 7150 router have wifi built into them?

Does the router and ap need to access wifi via the cable modem?

I reinstalled the old Motorola modem and got it working again (wifi that is).

Or do I need to access the ruckus router url main page to configure it somehow?

If I install a wi-fi cable modem instead do I need to factory reset the ruckus router and reconfigure for the new cable modem?

btw, Thanks in advance for a answer as I am not going to search through 594 pages in this forum for a previous answer to wi-fi issues,  a short search during this post on subject line did not return any posts.

Thanks

Russ

pinky_ruckus · Accepted Answer

Hi @DogRouter ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking for assistance with your RUCKUS setup.

I would request you to please connect the Switch to the Router/modem combo or to the router provided from the ISP. The Switch should not be connected to the ISP modem directly.

Please verify the connections from the access points and ICX 7150 -C12 P that the cable seems to be in good conditions. Also, the ethernet cable should be connected to 1 of 12 ports in the switch.

Could you please let us know the answers to the below queries to assist you better?

* On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.  May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

DogRouter · Accepted Answer

What's the switch?, the  Ruckus router?

Rukus router is plugged into cable modem ethernet port, Cox tells me the modem is talking to them

All Ethernet cables plugged into ruckus ethernet ports

Ethernet cable from modem (yellow cable) plugs into ethernet port on Rukus (same as other ethernet ports

AP Ethernet cable plug into same ports (Fat blue cable)

This is current cabling as installed by Lennar/Cox and currently working fine, all computers show connections to each other via the Lennar wi-fi, and other devices use straight ethernet connections.

No computers are connected via the Motorola wi-fi

See attached pictures

(Picture #1&2) Cable modem front and back picture, showing Cox cable into modem, ethernet cable in ethernet port then ruckus ethernet port.

(Picture #2&3) two pictures of back of ruckus ports and lights

Blue fat cable on left is to AP unit

Yellow cable is to cable modem

remainder of blue cables go to each rooms ethernet port switch plates

White and black cables go to other ethernet enabled devices

All computers connect to internet via wi-fi (via Lennar wi-fi) NOT ethernet ports

(Picture #4) picture of AP unit on ceiling showing lights

This is original setup with Motorola cable modem that has wi-fi.

Cable modem without wi-fi not in these pictures but connected same way to ruckus. When installed this way cannot connect to Lennar wi-fi, but CAN connect via ethernet connections

Hope this helps.

Original Motorola ModemOrignal Motorola Modem Back
Pic #1 of back of RukusPic #2 of back of Ruckus
AP Unit on Ceiling

DogRouter · Accepted Answer

What's the switch? the Rukus unit?

Front of Motorola cable modem/wi-fi

White cable is to Cox connection, Yellow cable connects to ruckus unit

Fat cable on Left is AP cable, Yellow cable is connected to Cable Modem Ethernet port, other blue cables go to ethernet switch plates in rooms, white and black cable are other ethernet devices

AP unit on ceiling showing lights

-----

This is original setup by Lennar using a cox modem, I swapped a Motorola modem/wi-fi to save rental costs

Computer connections are through Lennar wi-fi SSID,  no ethernet port switch plate in office/bedroom

Streaming devices & TV connect via ethernet ports in living room and work fine.

When I installed a non-wi-fi cable modem, could not get internet connection via Lennar wi-fi, But could connect computer to computer via Lennar wi-fi?, even though not using ethernet cables. Not sure about TV or streaming did not get that far in testing.

Something not right using non wi-fi cable modem.

pinky_ruckus · Accepted Answer

Hello @DogRouter ,

Thank you for the response.

From the pictures you shared, it seems like one of the ethernet cables is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

AP

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

DogRouter · Accepted Answer

Yeah, oops that's my solar inverter internet connection ethernet cable, fixed.

Still need to know if the AP unit is a wi-fi broadcast unit (for Lennar wifi SSID)

pinky_ruckus · Accepted Answer

Hello @DogRouter ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to reset the AP and the issue is resolved.

And, replying to the above question: Yes, an Access Point (AP) is  a Wi-Fi broadcast unit. It acts as a device that allows wireless devices (like smartphones, laptops, tablets) to connect to a wired network using Wi-Fi technology.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

DogRouter · Accepted Answer

okay so the AP unit is the wi-fi radio

AP unit did not need reseting when used with my old modem setup.

Looks like a cable modem without wi-fi will work after configuration then.

I'll need a links to the 510 AP manual and the ICX-7150-C12P ruckus router

I'll need (which will probably be in manual) url/IP address for the Lennar AP configuration page to check out configuration of the Lennar wi-fi/AP unit.

Do you recommend any particular newer model for eventual replacement of the ruckus router as it is getting quite old and probably not supported for software upgrades.

pinky_ruckus · Accepted Answer

Hello @DogRouter ,

Thank you for the response.

You may upgrade the version of the Switch firmware as we suggest the same device for the Lennar Home users.

May i also please know if you have performed factory reset on APs as mentioned in the previous post?

Also, before we can help, we need to check which version the Switch is  currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus · Accepted Answer

Hello @DogRouter ,

Thank you for the response.

From the response you shared, I understand that you were unable to find the Configure.me option.

I would request you to please create a new Wireless SSID using the following article:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Please refer to the following Video for further reference:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Also, we would request you to please share the Switch version by following the below screenshots:

Please follow the article and share the required information as shown in the above screenshot.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

DogRouter · Accepted Answer

I'm good for now with old modem. When I get new modem I will recontact you if I can't get it up and running.