Ruckus ICX 7150-C12P not working

Question

We have been having issues with Ruckus ICX 7150-C12P for several weeks. It is no longer working after power courage. POE not getting power. We tried to fix the issue using this post - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483. But the issue is not resolved yet. We need help

imran.sanadi@commscope.com · Answer

Hi @tgaroma

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I Hope you are doing well!!!

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, I will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-not-working/m-p/79631#M5598

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

tgaroma · Answer

I must add that we have tried doing a factory reset and software recovery which did not work, but the issue is still not resolved. We need help from Ruckus Team!