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Help- moved to lennar pre-owned home

parrillas

moved into a pre owned lennar home. Need help setting this up.

I have ATT and ran a cat-7 wire from the back of the router to port 3 on the rockus switch. The rockus switch has a cat-5 or 6 wire connected to the access point. It connects and works, but its extremely slow. I checked directly on the ATT router and i get a Gig speed, but when connecting on the access point i get about 25Mpbs which is super slow.

Need help, and also if there is a installation guide you can send me. I would like to update the switch and access point as well at some point.

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Sgatjens

Hello @parrillas
Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Please check the articles below:

Most common Setups for Lennar homes users:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Physical Factory Reset an Access Points Ruckus:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens

parrillas

I got it to work and access point firmware has been updated. Im not able to get the switch updated and the internet is very slow. Is there someone that can call me or send me a replacement switch. This is very inconvenient and i already wasted a week dealing with this.

imran.sanadi@commscope.com

Hi @parrillas

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices.

Apologies, as per the company policies we cannot replace the Switch since this is a software issue that can be fixed following the troubleshooting steps. Please do not worry I will help you set this up.

Please refer to the short guide link below about how to connect the devices as a reference: Make sure to connect your device as per the below pictures and guide.

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Once you confirm it connection as per the guide, please let me know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

parrillas

Hello,

Yes. So, the Access Point has been upgraded to the latest version. The Ruckus switch is running the version below. I have 1 Gig speeds from AT&T, and that is what I get from my laptop when plugged in directly to the router. When I’m using wifi from the AT&T router I get about 500 Mbps, but when I connect to the Ruckus access point I get about 1 to 20 Mbps and half of the time I cannot even pulled a website. My Alexa devices stop playing music, and very poor quality overall.

I don’t know where the problem is, if it’s the access point or the Ruckus switch. I added other pictures to see if we can determine the root cause. Connected to port 2 on the Ruckus switch is the Ruckus Access Point.

The black box is the AT&T router.

parrillas

I replaced my ATT router and now use cable internet through spectrum. I just plugged the new modem to the rockus switch and it doesnt work any more. I try unplugging everything and trying again multiple times and nothing.

How can i resolve this issue?

imran.sanadi@commscope.com

Hi @parrillas

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after replacing the modem.

If your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

The connection topology must be in the order:

ISP Modem>>ISP Router>>RUCKUS ICX-7150-C12P Switch>>Access Points or any device connected to 1 in-12 ports

ISP Modem-Router Combo>>RUCKUS ICX-7150-C12P Switch>>Access Points or any device connected to 1 in-12 ports

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check the physical connectivity as per the above description and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @parrillas

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @parrillas

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community