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Ruckus not working after power outage

khaleelmansur

@Imran_ruckus can you please help with this one?

I tried to reset and the amber lights are flashing and not able to force reset too.

khaleelmansur@gmail.com

404.824.0444

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Mayank

Hi Khaleelmansur ,

Thank you for reaching us.

For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries. Please refer the below link for posting your query, they will look into the issue you are facing and will help you with resolving the issue you are facing.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Thanks

khaleelmansur

Hi I tried to reset it multiple times and it is never reset . I need this please help me if you can. I'm working remote and cannot continue testing this one for the last 2 days.

khaleelmansur

I tried 15-20 times for the reset. It does not work anymore. Any help?

khaleelmansur

Hello support

Can you please help us with this?

imran.sanadi@commscope.com

Hi @khaleelmansur

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with the RUCKUS ICX-7150-C12P Switch stuck in the boot mode and getting fixed after trying to factory reset.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and needs to re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

khaleelmansur

Hi Imran/ Mayank

Can you please let us know if you are able to help us with this?

khaleelmansur

I have tried to reboot using the switch but could not do at all. Is there anyways you can help us? This is really frustrating.