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Unable to reset master AP

nitech

I have same issue as many others - tried so many times to reset by inserting a paperclip by holding for 20 seconds etc - but it doesnt get reset. it still shows me "Lennar-xxxxx" instead, I am expecting it to show "configure.me-xxxxx" - please help.

just fyi - I have primary WAP installed inside a QnQ panel in closet - I am resetting from here. do I need to reset the ones installed on ceiling?

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Jayavidhya

Hi @nitech

Greetings of the day,

Thanks for the detailed description of the issue.

To solve this issue we need to check whether all the devices are connected properly as mentioned in the below image.

Also please share the image of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

nitech

Hi Jayavidhya, here is the link to google drive with couple of photos and a video - they are not super clear - but I am assure you that the diagram you provided - is what I have as setup.

I believe the issue is reseting the device.

https://drive.google.com/drive/folders/1DFIZcNL1XYmhEm49ZtL0LedET1b6brBw?usp=sharing

google drive

processed (10).jpeg processed (11).jpeg

Jayavidhya

Hi @nitech

Thanks for your response.

Based on the images you have shared it seems like all your devices are connected properly. As you can see the Lennar-xxxxx ( network name which shows at the initial stage of setup) you can try factory resetting your access points by using the following guide.

For physical factory reset if you have two access points you need to disconnect the cable of the one access points (which is in good condition) and leave the other one in connected state ( in which you are going to perform factory reset). Once you are done with the factory reset make sure everything is good and reconnect the access point back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

nitech

thank you but now we are back to the original point - reset is not working.

I will try again at my end and circle back by tonight - but I have very low confidence - as I will not be doing anything different.

question: you attached screenshot for someone else - which as lennar-xxx and password - by any chance can you retrieve the password for my connection? Lennar-72003510? this might be easier then a reset IMO.

Jayavidhya

Hi @nitech

Thanks for your response.

Sometimes factory reset has to be done multiple times so please try the factory reset once and let me know the result.

Also to retrieve the password you need to follow the below guide and reset it again.

For password recovery first you need to take the console access to the switch by using the below guide.

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are done with it you need to follow the below guide and perform password recovery process.

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

nitech

thank you - I will try this and get back

Jayavidhya

Hi @nitech

Thanks for your response.

Please let us know the result once you are done with the process.

Best regards,

Jayavidhya

Lennar Home Community

nitech

hey Jayavidhya - sure let me get back by tomorrow.

another question: is there a way I can reset via a software?

is this the right link for resetting via software? https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Jayavidhya

Hi @nitech

Based on the images you have shared it seems like the cable coming from the AP/ ISP router has been wrongly connected to the switch.

So please connect the cable to one of the 12 ports of the switch as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

nitech

thank you so much Jayavidhya, that worked finally.

couple of more questions:

1. I have 2 ruckus boxes (excluding one installed in my closet QnQ panel) - I had reset 1 of them and now its connected to wifi. but the other ruckus box is not connected (I believe) as it has same yellow lights like previous screenshot.

I am attaching screenshot of the QnQ panel and the problematic ruckus.

what I am trying to achieve: the current working ruckus box will give wifi to back side of my house and the front (currently not working) one will give wifi to front side of my house.

please help.

2. in spectrum wifi, I used to get "Wi-Fi 6" icon but now with ruckus, I get general wifi (wifi icon). anything you can help me to get the Wi-Fi 6? as its better.

ruckus box.jpeg