nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to manage network - "you are not connected to Unleashed network. Go to settings?"

sarathbm

I haven't been able to manage my Ruckus due to following Errors:

When used Ruckus App on my iPhone - I get "You are not connected to Unleashed network. Go to Settings?" pop up.

If I try to Log in using windows Laptop's browser (https://unleashed.ruckuswireless.com/) , I get login screen but same password doesn't work - it says "Login information is incorrect. Please try again."

If I try to change password on browser by clicking Forgot Password - I get greeted with "Password recovery is disabled Please setup your password recovery configuration firstly" message.

So, I am totally blocked from my own network.

Please help ASAP!

Find more posts tagged with

Accepted answers

All comments

sarathbm

Here are the screenshots of Iphone - I currently have iOS 16.6 and app version is 11.140.1.

WhatsApp Image 2023-09-01 at 08.36.55 (2).jpeg

imran.sanadi@commscope.com

Hi @sarathbm

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to log into the new Unleashed App and on unleashed.ruckuswireless.com on a web browser.

Please note, if you do not remember the credentials to log in we have to perform a factory reset to the RUCKUS Access Points and upgrade the Unleashed system to the latest version, to log into the Unleashed App on your iOS device.

Password recovery will only work when you configure the recovery mail when it was configured previously.

Please refer to the below steps for the factory reset of the RUCKUS Access Points and configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup: (Highly recommended)

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

sarathbm

Hi Imran,

Thanks for looking into the reported issue.

Firstly, I haven't missed any password, it is the default one setup by lennar (even Ruckus personnel couldn't change it or he failed to work with default super user credentials an year ago). But I decided to try reset process. Here is my experience out of it.

I made sure I have disconnected the PoE one from Switch and only one is working (overall I have 2)

When reset is done - I don't see any CONFIGURE.ME-XXXXXX' sort of connection on my wifi (Laptop or Mobile).

Instead I see my past network names I had before reset.

I repeated the reset process, and result same.

Even If I remember correctly, couple of years ago when we were setting it up, I only saw something like Lennar-xxx.

Kindly let me know what can I do to get out of this situation.

imran.sanadi@commscope.com

Hi @sarathbm

Thank you for the response and the detailed information you shared.

Please unplug the AP you are trying to factory reset with and try with a different Access Point.

I would suggest you unplug all the ethernet cables plugged into the Switch ports and reboot it once (unplug and plug from the power outlet). Now only plug the ISP (Internet Service Provider) Router and ONE AP ethernet cables into any 1 in-12 ports. Please try performing a factory reset.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

carl_henderson_

Unable to connect to my network switch, ruckus icx 7150-c12p via Unleashed app ver. 13.149.1. BTW, I tried the standard admin and pw, no success. No success connecting with my social media creds. Appreciate your feedback!

pinky_ruckus

Hello @carl_henderson_ ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, , I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

carl_henderson_

Thank you so much for your prompt reply. Very helpful!

AP version: 200.12.10.105.100