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Logo Size for Guest Portal

john_nickell_74

I'm trying to setup a new guest portal and am unable to find documentation on the recommended size for the "Your Logo goes Here".

I've tried a logo that's 2294x298 and one the same logo scaled to 125x41, both have been poorly handled by the portal service and wind up looking the same. I found 125x41 here:

https://docs.cloud.ruckuswireless.com/msp/GUID-0D180840-9788-43BD-B614-6541FA6A0280.html

By poorly handled I mean that the logo becomes low res and looks stretched even when viewed on a mobile device..

We're not an MSP but the reference above is the closest thing I could find to a recommended size.
The same information would be helpful for the "Photo" image as well.

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RUCKUS Self-Help

Accepted answers

Syed

Hi John,

Guest Portal Logo's recommended size is 138 x 40 pixels, maximum file size is 20KB. This is the same across Ruckus-managed products, below is the URL for the recommended specifications:

https://docs.commscope.com/bundle/sz-522-adminguide-sz300vsz/page/GUID-25A5BA08-5F1A-46A4-8E94-4AB666D52690.html

Please find the RuckusOne user guide:

https://docs.cloud.ruckuswireless.com/ruckusone/userguide/index.html

https://support.ruckuswireless.com/documents/4481-ruckus-one-online-help-user-guide

If you still have issues, please raise a ticket, and we will gladly assist you.

Thank you!
Syed

All comments

Syed

Hi John,

Guest Portal Logo's recommended size is 138 x 40 pixels, maximum file size is 20KB. This is the same across Ruckus-managed products, below is the URL for the recommended specifications:

https://docs.commscope.com/bundle/sz-522-adminguide-sz300vsz/page/GUID-25A5BA08-5F1A-46A4-8E94-4AB666D52690.html

Please find the RuckusOne user guide:

https://docs.cloud.ruckuswireless.com/ruckusone/userguide/index.html

https://support.ruckuswireless.com/documents/4481-ruckus-one-online-help-user-guide

If you still have issues, please raise a ticket, and we will gladly assist you.

Thank you!
Syed

john_nickell_74

Thanks Syed. So is the SmartZone a better cross reference if I can't find information "directly" about Ruckus Cloud?

Syed

Hi John,

Yes, that's correct we have the same detailed information shared in the SZ Admin guide and the Ruckus Cloud for related features.

Regards

Syed