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Wifi network with Ruckus not showing up

cpphan

My Ruckus extended wifi network hasn't been working for several months and I'm just finally getting around to trying to get it resolved. I have internet through AT&T and initially, all the wifi was down and their support said the issue came from the Ruckus extender, so after we unplugged it the issue was resolved.

However, now I have the Ruckus plugged back in, but the wifi network isn't showing up. I've tried to factory reset the Ruckus ICX 7150-C12P in order to try to get the Configure network to show up, but that doesn't show up either.

What am I doing wrong or missing?

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Jayavidhya

Hi @cpphan

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the cable connections and the LED status.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know how many access points are connected to the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

cpphan

Hi, thanks for the follow-up info. So actually, I was able to get the Ruckus connected properly and the extended Ruckus network shows up for me now. However, when I'm connected to the extended network, it shows that I have strong network and am connecting, but I have trouble loading a lot of websites. This is the case on my desktop as well as on my phone when I try to browse the internet or load/use some of my apps.

On my web browser, when I go to websites, it takes a really long time to initially load up a website (even though wifi speed check shows that i'm getting speeds of 400+mbps for download). However, when I switch back to the main internet network that isn't the Ruckus network, all the websites and content loads back up immediately.

Have you come across this before? What's causing this issue?

Jayavidhya

Hi @cpphan

Thanks for your detailed description,

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

cpphan

When I connect to the extended wifi network, i was able to confirm that the wifi connection is stable and fast. I did a screen recording of a very common scenario I run into when connected to this network just to show you.

https://www.loom.com/share/6d701aebf59c40f683097cd43d7a95fc

Jayavidhya

Hi @cpphan

Thanks for your response.

Based on your description, it looks like your switch (ICX7150 switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

cpphan

So when I'm in the Unleashed Dashboard and go to the Switches and add/update the IP, it tries to connect, but gives me an error message saying "*Unleashed system only supports ICX firmware version 08.0.90 or later."

I then go to to Administration > Upgrade and then select to upgrade. Once it goes through the process of downloading and processing, as soon as it completes, the wifi network goes down and then I lose it. I went through the process twice with the same result.

It's not letting me upload pictures, so here's some links to screenshots I took.

Jayavidhya

Hi @cpphan

Thanks for your response.

Based on your description, it seems like you are trying to upgrade the Access Points instead of upgrading the switch. Please let us know whether you have tried to follow the below link or not.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959

If not please try to follow the steps correctly and let us know the result.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community