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R510 AP stays red light

flo253

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

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Accepted answers

syamantakomer

Hi there,

You can only get replacement if you have purchased this AP from authorized RUCKUS Partner or reseller.

For the same, please open a Support case and our team should be able to help (if device is purchased from an authorized reseller/partner).

All comments

flo253

Screenshot 2023-08-13 134457.png Screenshot 2023-08-13 134530.png

flo253

@Zairah can you help with this?

flo253

Can I get an RMA approval???

flo253

Can I get an RMA approval???

Hello?

Hello @flo253,

We see you have logged a ticket 01537375 with us. Since you are from Lennar community, please post your concern in appropriate forums group, concerned person would validate and approve for an RMA. Please refer below link for more info.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

Regards,

Parik

Orlando_Elias

@flo253

You need to open a ticket with RUCKUS TAC so you can get an RMA for your AP.