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APs for ICX 7150 C12P not working

delaneysearles

I currently have 2 APs, one upstairs and one downstairs. Currently both are plugged in, but the upstairs one is showing no lights. It will blink green forPWR icon but then will turn off completely

The downstairs one is showing Green lights for (PWR and DIR) and then ORANG for (2.4 & 5g)

I have tried unplugging the system, the ethernet cords, and even resetting.

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imran.sanadi@commscope.com

Hi @delaneysearles

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and a Access Point do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

Yes - to answer the questions

1. Yes this was working before - there have not been any power outages since they have last been on.

2. When they are plugged in (the blue ethernets) the one the right is powering downstairs has a green light. The left one has no light at all.

Upstairs APDownstairs AP

imran.sanadi@commscope.com

Hi @delaneysearles

Greetings!!!

Thank you for the response and the information you shared.

As per the light status of the Switch, it seem normal.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I have followed the instructions and tried to find the IP address using the guide- and nothing appears to say Ruckus on the Vendor/Manufacturer.

Screenshot 2023-07-24 at 11.03.17 AM.png

imran.sanadi@commscope.com

Hi @delaneysearles

Greetings!!!

Thank you for the response and the information you shared.

Please refer to the below screenshot and select the IP Address with the name Brocade Communications which is the IP address of your Switch. And as I could see that your ISP (Internet Service Provider) Router is assigning IPv6 to the device. Please set it to the IPv4 from your ISP Router login to get the IPv4 address.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I think I was able to find the Ipv4 address (below)

Screenshot 2023-07-24 at 12.39.38 PM.png

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the response and the information you shared.

Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

And we suggest using Windows laptop/PC

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I do not have access to a Windows/PC all my devices run are Mac/IOS - is there another solution

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the information you shared.

As you have the Switch IP address, you should see the Switch Dashboard on a web browser and please try to log in.

Try to access your switch from a web browser by pasting the below URL in HTTP or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please login, confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I am not sure where to find the username and password for this?

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the response.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I did all the commands and this is what I got - I am not very sure what I am looking for in here - but it does so there has not been a password assigned.

Screenshot 2023-07-24 at 3.18.45 PM.png

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the response and the information.

Yes, this is the information we are looking for.

Also, please enter the below commands:

Note: Hit Enter to accept each command

enable

show flash

show inline power

show interface brief

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

Screenshot 2023-07-24 at 3.45.18 PM.png

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the information you shared,

As I can see from the information you shared, the PoE is disabled on some of the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/7 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Once you perform the above process all ports should be On, and APs should get the power.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I have done that and I see the APs both have lights turning on (as pictured below) Is this correct?

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the response and the update.

Yes, that is the normal light status for the Access Points.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green.

Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please try to connect any device to your RUCKUS Wi-Fi SSID you created and check the internet connectivity.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I don't think I have set one up for that - I have tried to use the Ruckus Unleashed app and do a Typical Install for the device config. but it won't show the Configure.Me Wifi to continue

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the response and the information.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case, as you have 2 APs. Remove one of the Access Point's cables and perform a factory reset on your connected Access Point once the factory reset is done, please plug the unplugged Access Points cable back to the Switch panel.

Perform factory reset on web browser as explained below.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

EDIT- I thought I had it down but now all the lights are off again.

Screenshot 2023-07-24 at 9.34.22 PM.png

delaneysearles

ignore this

delaneysearles

ignore this

imran.sanadi@commscope.com

Hi @delaneysearles

Greetings!!!

Thank you for the response and the information.

As your RUCKUS ICX-7150-C12P Switch is on a older version SPS08061a (please refer to the below screenshot), we come across such errors. I would suggest you upgrading your Switch to a latest stable version to avoid these issues.

Please follow to the below steps explaining the Upgrade process.

The recommended stable versions is 8095g (08.0.95g)

The Upgrade path would be: 08061a(your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

I started that process and when I was on step 17 - I started to get this Screenshot 2023-07-25 at 11.49.32 AM.png

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the response and the update.
Please try upgrading with the TFTP CLI or Web options.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

delaneysearles

For TFTP CLI- I tried to download the TFTP 64: and it is not able to open (most likely since I am on a Mac)

For the Web Option I get stuck at the login screen. None of the user names and passwords work.

I also went back into the terminal, and when I enter the same command as before ( nc 192.168.1.232 23) - it is still saying the same error

Screenshot 2023-07-25 at 12.03.53 PM.png

imran.sanadi@commscope.com

Hi @delaneysearles

Thank you for the response and the update.

Please remove the USB drive from the switch and try login to the Telnet CLI. If it doesn’t work unplug the Switch from the Power outlet, plug again, and try.