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How can i get 1GB download speed

hiren811

I have ATT Fiber 1GB speed package. and connecting it to the ruckus equipment only gives 300MBPs. can you help?

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hiren811

yes, it's related to ISP speeds, nothing to do with ruckus equipment. thx for the support

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Jayavidhya

Hi @hiren811

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have confirmed that internet issue is stable while you are connecting to the ISP router.

Best regards,

Jayavidhya

Lennar Home Community

hiren811

on the ruckus:
2 is solid green
7 & 16 solid green
5 & 6 are flashing green
12 is flashing green
13 is off

I have 2 R510s
PWR is solid Green
CTL & AIR are OFF (1); the other CTL is solid green - AIR is off
2.5 & 5 are solid Green

plz lmk if additional clarity is required

hiren811

also when i connect to ISP wifi 5g network I get comparable download and upload speeds as my ruckus network

Jayavidhya

Hi @hiren811

Based on your description most possibly your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

Hereby I attach a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2.Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

hiren811

i did these steps below: (but no speed increase)

enable

show version

copy flash flash secondary

boot system flash secondary yes

Jayavidhya

Hi @hiren811

Please share the screenshot of the image showing the output of the following commands.

enable

show version

copy flash flash secondary

boot system flash secondary yes

Best regards,

Jayavidhya

Lennar Home Community

hiren811

i just did the show version as the other commands would apply changes again and reboot after

hiren811

also to let you know when i connect to my ISP 5g wifi i got around 300MBPs also, not sure if i need to check with them

hiren811

i did it again, no luck, why does mine say "telnet@ICX7150-C12 Switch#" and the tutorial says "ICX7150-C12 Router>"

hiren811

here is my show flash; both are SPS:

hiren811

my sw version is: 08.0.90jT211 which is newer than the tutorial

Jayavidhya

Hi @hiren811

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

3. Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue

Please compare the speed tests from the ISP Router and from the ICX-7150-C12P Switch.

4. If you have confirmed that internet issue is stable while you are connecting to the ISP router please let us know..

5. Please make sure that wired connection is ok.

Also, you could create a separate 5G network from your Access Point and check the speed to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

hiren811

i don't have a pc with ethernet port, however; when i connected to my ISPs wifi and not my ruckus wifi, i also get the same download/upload speeds, so i think i need to talk to my ISP

Jayavidhya

Hi @hiren811

Sure, please update us once you are confirmed with the ISP.

Please make sure that wired connection is ok.

Also, you could create a separate 5G network from your Access Point and check the speed to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community.

hiren811

yes, it's related to ISP speeds, nothing to do with ruckus equipment. thx for the support

Jayavidhya

Hi @hiren811

Thanks for letting us know.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community