ZoneFlex Ruckus R710 Accesspoint default password NOT working

Question

I am trying to install at my house. I have a ZoneFlex Ruckus R710 Access point and trying to configure and install. I tried connecting to Access point  via its Island default password NOT working "Configure.ME.xxxx", however it is not connecting even after trying different passwords "sp-admin", "password" and as well as "Serial Number" on the access point. I also did reset and tried all passwords and it still not connect. Please help.

Thanks,

RAvi

imran.sanadi@commscope.com · Answer

Hi @ravigadd2

Thank you for the response and information.

Apologies, on this forum we only Support the Customer from LENNAR HOME with R510 Access Points and ICX-7150 Switches. We have separate team for Zone flex.

However, let me try to help you here.

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your Access Points showing the status of the lights.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ravigadd2 · Answer

It is NOT a LENNAR Setup. I bought this item on Amazon.com and none of the above passwords work. Issue i am having is not able to connect to "Configure.ME.xxxx" access point when selected from available WiFi networks. It is asking for a password and None of the above passwords work, even after factory reset.

imran.sanadi@commscope.com · Answer

Hi @ravigadd2

Thank you for the response and the update.

Please confirm if it is a LENNAR HOME setup.

However, you can try the default credentials on other browsers.

Username- super

Password – sp-admin

Also, try different combinations as shown in the below link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

If any of the above passwords does not work, we need to factory reset the APs.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.