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Bought house from previous owner

Brajeshsahu

Hi Community,

I bought this home from previous owner and I did not get any credentials for ruckus switch. I connected my router to the switch. The wifi information given in the big white internet box is not showing up (Lennar-xxxxx)

Could someone please guide me step by step to setup the switch and internet.

Thanks in advance

Brajesh

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imran.sanadi@commscope.com

Hi @Brajeshsahu

Greetings of the day!!!

Thank you for the response and the information you shared.

Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @Brajeshsahu

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that you need help with the configuration of your RUCKUS setup.

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please refer to the above guides as a reference and help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Brajeshsahu

Thanks Imran,

1. I am adding the pictures. Yes it is plugged in and I see Green lights for STAT, SYST AND PWR. I have 3 access point 1 in each floor. All looks green

2.Yes I have xfinity and it's stable and working. I have netgear C3000 router plus modem.

Thank you. Please let me know the next step

imran.sanadi@commscope.com

Hi @Brajeshsahu

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like there is No ethernet cable coming from the Router/Modem-Router combo is plugged into the Switch panel. It must be plugged into any 1 in-8 ports as shown in the below screenshot. Please plug the ethernet cable from the Router/Modem-Router combo into any 1 in-8 ports.

Please refer to the short guide link as a reference which is already shared in the previous post about how to connect the devices.

Once the ethernet cable from the Router/Modem-Router combo is plugged into the Switch, you should see a Wi-Fi name or SSID from the Access Point to connect.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Brajeshsahu

Thank Imran, I connected the switch to router via ethernet cable. I see my wifi network name (netgear21) same as the old and I connected to the wifi. Could you please guide me what next? How do I use unleased app, it is asking me to connect to CONFIGURE.ME SSID to do further setup. Sorry I am asking lots of questions as I am totally new to this.

Brajeshsahu

Do I need to do full reset, probably previous home owner would have changed the ssid and password

showron

Hi, I have a similar problem, I bought a house with two AP. However they are not powered on. Do I need a ruckus switch to power them on? I connected the ethernet cable to a tp-link switch but it did nothing (my other connections are working). Should I buy a Ruckus injector? I just need help to get the power on (they are mounted on the ceiling).

imran.sanadi@commscope.com

Hi @showron

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Brajeshsahu which is old and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and the above description you mentioned about the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

elizabethgraham

That definitely sounds like an issue related to the previous owner’s network configuration. If the Ruckus switch and access points were already set up under their credentials, the SSID you see on the white box (Lennar-xxxxx) won’t appear until the system is reset or reconfigured to your own network.

imran.sanadi@commscope.com

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