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Switch Not Pushing Internet to Ap’s

Mhannah513

Hello I am a Lennar Home customer and after a power outage my Ap’s refuse to connect to the internet from the switch. They power up fine and broadcast Wi-Fi but no internet. I tried using an old AirPort Express I have from the switch no dice. Then I used an old switch I had from a previous home and it working just fine now. As I believe we have lifetime warranty on our hardware I would like a replacement switch so I can continue to use my AP’s in our ceiling.

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Jayavidhya

Hi @Mhannah513

Please confirm the LED status of the switch and the access points by using the following guide.

For AP

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

For Switch

https://docs.commscope.com/en-US/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Mhannah513

Master Ap all lights solid green but air

slave AP all lights green except air and Ctl.

switch all lights green

I will say in unleashed app there is no switch displayed. Both Ap’s can be accessed and remotely reset from the app.

Jayavidhya

Hi @Mhannah513

Based on your description it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Mhannah513

I attempted to find the switch IP and could not do so, I am a little techy but this is way outside my level of expertise. I find it hard to believe this is a realistic expectation for normal consumers who bought a residential home that has this stuff in it to troubleshoot. I would prefer for you to send me a new switch and I will send this one back so you so you can fix it. I am beyond lost here.

Jayavidhya

Hi @Mhannah513

Thanks for your reply,

I understand that the steps may be somewhat new, however, we cannot replace the switch until you confirm that the hardware is damaged.

Also please share the screenshot of the error you are getting while trying to find the IP address of the switch.

Please follow the below guide to find the IP address of the switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

Also please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community