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Ruckus 0410 Router

EdithAC

Hi guys!

We’ve been having issues with our home internet, it’s unstable and many times our devices say there’s no internet at all. We’ve called AT&T and they say the problem is our router and it supposedly has to be rebooted. The thing is we don’t know how to do it and also I’m afraid all our smart home devices’ configuration could be erased.

I hope you guys can help us. Thanks!

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imran.sanadi@commscope.com

Hi @EdithAC

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the description, I could understand that your Internet connection with the RUCKUS setup is unstable.

Please do not worry, No configuration will be erased if we perform a reboot.

Could you also please let us know?

From when are you facing this issue or is it a new installation?
Was there any power outage or power spike recently?

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

EdithAC

Hi Imran!

Thanks so much for your prompt response!

• It was installed when they built the house in 2018

• We never had any issues until a couple of months or so ago, there’s been power outages in other neighborhoods around but not in our area though

imran.sanadi@commscope.com

Hi @EdithAC

Thank you for the response and information you shared.

This issue may happen when the Switch starts running on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/power spikes most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

show flash

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ and 'show flash' command)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

EdithAC

Hi Imran,

Honestly this is so overwhelming, I'm not a tech savvy! I've tried to understand how to do this watching the videos but the more I watch the more I get confused. Besides most of the Apps that are listed on the videos are not compatible with Mac, just Windows.

Are there any Ruckus technicians I can contact to come and solve this issue? I've contacted AT&T many times to see if they can send a technician but they keep telling me they can't help us since it's a third party sever.

I really hope you can help us, thanks!

imran.sanadi@commscope.com

Hi @EdithAC

Thank you for the response and update.

I truly apologize for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Could you please just follow step 4th of my last post? That’ll be much easier for you. (Also sharing it below). By getting console access to the Switch we will be able to resolve it.

Below is the guide on how to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you get the access to the console, please enter the below commands.

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current version of Switch which is running on)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

EdithAC

Hi Imrad,

I can't console in the ICX-7150-C12P since it's on my living room ceiling as you can see in the very first picture i posted. Also PuTTY and Mobaxterm seem to work just with Windows. I have Apple products (Mac and iPhones)

I already have the IP address which is the step 1, what I can't do is get to do step 2

EdithAC

I already have the IP address which is the step 1, what I can't do is get to do step 2

imran.sanadi@commscope.com

Hi @EdithAC

Thank you for the response and the information you shared.

If you have the IP Address of the Switch you can access the CLI of the Switch by SSH or Telnet

For MAC also we have described the steps of getting Access to the CLI and console in the respective links.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

I) Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current version of Switch which is running on)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

II) And also, you could try the WEB access option as described in Point ‘3’ option II.

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

III) If these steps do not work, we need to access the Switch via the Console as mentioned in the previous post (step number ‘4’ of the earlier post)

As you mentioned ‘I can't console in the ICX-7150-C12P since it's on my living room ceiling as you can see in the very first picture I posted.’

The device that is on the ceiling is an Access Point. We have to get console access to the Switch which is in the cabinet. (Please refer to the below example)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.