Slow or no Connection from the AP's. Also Unleashed app does not show a switch available.

Question

Hello. Currently in a Lennar home that I moved in 2 years ago. For a while I've had slow or no connection from the AP's. Also Unleashed app does not show a switch available. I've tried to follow the instructions on other posts but have not been able to solve the issue. Probably because I'm not tech savvy. Is there any way that I can get technical support to direct me or troubleshoot the problem with my system? I have to connect all my Wi-fi devices to the Internet service provider router to be able to use them. But since I have a 2 story house, it does not reach all of the house. The Rockus system was working well until 6 months ago that the issue started. Thanks.

Vásquez_Fer · Answer

Hi @Ekt83

Please try to create a New WLAN and see if you are able to connect it

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Unleashed app : https://www.youtube.com/watch?v=L_oAReVK1qo&t=256s

Best Regards

Fernando Vasquez

Vásquez_Fer · Answer

Hi @jmatos14

Hope you are doing well !

What needs to be fixed first is the issue mentioned by my coworker (routing code issue) that this issue is going to lead to multiple connectivity issues like web pages loading slow / drooping connectivity , the switch showing as connected or disconnected in the app or  unleashed dashboard not affects red performance.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished ) 
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Ekt83 · Answer

In reference to the switch. I have not been able to locate the IP address! I have no wifi if the ruckus doesn't work and therefore no IP address. IP scanners aren't picking it up. I need help! I do not see a switch on the app but it is showing 2 WLANs and the AP. The AP is showing "no clients" and the WLANs are showing no clients. I don't know what else to do. I don't know who to contact. How do I move forward from here? who can I reach out to? My entire home runs on internet and I have no network without this ruckus. Please help.