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ICX7150-C12 Switcher in router mode. can't get a connection between laptop and switcher

farmer120

I have an elderly neighbor who asked me to help him with his Ruckus setup. We both live in Lennar homes.

His ICX7150-C12 Switcher is disconnected (according to Ruckus Unleashed dashboard), but the internet is connected and works intermittently. I have restarted/reset all combinations of his APs, Switcher, and Internet Modem. No success. He said that is hasn't been working properly the entire time since he moved in (little over 2 years). He just has been using the wifi coming from his AT&T modem.

His switcher gives an error message that states "Failed to ping ICX 192.168.1.123, Suggest checking the network." I also realized (from searching these forums) that the name of his switcher is ICX7150-C12 Router, which is not a good thing, its in router mode.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

I have been using the above article to try to connect my laptop to his switcher to help get it back in switcher mode.

I have a 2019 Macbook Pro running Monterrey OS. I connected my laptop to the switcher using a serial console cable with an RJ-45 connector. I have also installed both drivers mentioned in the article.

When I open the terminal and type in the command to get access to the Switcher Command Line, I am getting a different log than what I am looking for. There is no reference to the SiLabs_Serial driver. When I try to put in any further commands, nothing works.

Need help. What am I doing wrong? How do I properly get the ICX and computer to talk to each other?

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Vásquez_Fer

Hi @farmer120

Hope you are doing well

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

Since your Internet provider is AT&T is really easy to check the devices on the network , in the URL write 192.168.1.254 or 192.168.0.254 and go (press Enter) this should be redirect you to the AT&T Router device

There should be an option available called 'Device List', in that list the ICX7150 -C12P it should appear as 'Switch-Router' 'ICX-7150C12p-Router'

There are also some apps that scan your local network to find specific devices.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

To access the remote switch using a MAC PC we must open the terminal

Telnet option

nc IP-Switch 23

Example:

nc 192.168.1.123 23

SSH option

ssh username@IP-switch

Example

ssh admin@192.168.1.123

This option is going to ask you for a password please try some combinations or the same as you used to log in in the unleashed dhabsoard.

username:admin password: Lennar / username : admin password:Ruckus1 / username : admin password : Ruckus1 / username : super password : sp-admin

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

Best Regards

Fernando Vasquez

farmer120

Thank you for the help. I didn't realize this issue.

When I go to open the Terminal and enter in the proper commands, I need to have the laptop and switcher connected (via RJ 45 cable) right? Does it matter what which option to use telenet or ssh for mac computer?

Vásquez_Fer

Hi @farmer120

You can be Wireless or Wired from your local Network ( router ) / ( switch ) / ( Access Points ) Wi-Fi since is logical using the IP address is not necessary to be wired

You can try telnet option if telnet does not work try SSH option.

Best Regards

Fernando Vasquez

farmer120

Thanks. I think my question was confusing.

When I go to do this step - "To access the remote switch using a MAC PC we must open the terminal"

Does my laptop need to be connected to the switcher?

Yarenis

farmer120

Yes and not, you can wire the computer to the Switch, so you will warranty better connectivity, however, if the computer is connected wirelessly to the same network as the Access points, also will work, now with the MAC computer you will use the Application named terminal, in the guide my coworker have shared named How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices", also all can be done without CLI access using the web access after finding the IP address if the Switch, with the guide named Or WEB access option.

1:find the IP address of the Switch.

2:Wire the computer to the switch for better connectivity.

3:Gain access via SSH, telnet, console, or WEB access.

Note: for console, telnet, or SSH access the steps must be via CLI running commands

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

3A: if you have an issue with the commands try the option via WEB, the only you need to know if the IP address of the Switch

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

farmer120

Thanks for the help. I couldn't get the telnet or SSH options to work.

I tried the Web Access option. So I can't do anything on the Wifi through the ruckus (I can only go to the unleashed dashboard and see what is going on with my network). So I jumped to the AT&T wifi from the modem and got the correct ip address of the switch.

I followed the directions to reboot the switcher in the Web GUI. My switcher was already in the primary flash boot sequence. I followed the instructions and re-booted the switcher in the primary flash again. Nothing was resolved or changed. I will try to attach pictures of my Ruckus Switcher dashboard

farmer120

These are the images of my switcher dashboard. I am not sure what to do next. Please help!

Screen Shot 2022-12-29 at 9.04.37 PM.png

farmer120

This is my Unleashed Ruckus Dashboard. So you can the internet status and switcher disconnected.

Screen Shot 2022-12-29 at 9.18.08 PM.png

Screen Shot 2022-12-29 at 9.19.05 PM.png

farmer120

One thing to note on the screenshots below -

LOOK AT THE RUNNING IMAGE VERSION -

The last time this switcher worked properly was Sept 2019. WE MOVED IN NOV 2020. So was thing switcher set up properly at all (we did have Amazon techs come out in the first few months after we moved in, but it seems to me that it never was set up properly due to it NEVER working since we have been in the house).

Screen Shot 2022-12-29 at 9.03.17 PM.png

Vásquez_Fer

Hi @farmer120

If the web option is not working we need to SSH or Access via console using the USB type C to USB cable :

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

Possible passwords and username for SSH access username : admin password : Lennar / username : admin password : Ruckus! / username : admin password : Ruckus1/ username : super password : sp-admin

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

farmer120

Hi Fernando,

Thanks for the help above. I still can't get anything to work.

First off, I am operating off the AT&T wifi cause there is no functionality on the Ruckus Wifi. Not sure if I need to be on the Ruckus wireless network to fix this switcher issue.

I agree with you that I believe this to be a "router" issue as the dashboard image matches your screenshot above.

We have abandoned the Web option. And proceeded to follow your steps -

First is it alright to use the USB to RJ45 cable as well? Just wanted to confirm cause that is what I am using. This is response to the direction of "we need to SSH or Access via console using the USB type C to USB cable."

If the RJ45 cable is ok to use, here is what I did tonight to try to fix the issue.

My issue starts with getting access to the switcher via the command line. I used the link you posted and went through the directions. I don't have any Windows computers so I jumped to the Mac section involving Terminals.

First I did follow this direction (the Telenet direction) - For Telnet access: nc ‘IP of the device’ 23

Couldn't get a connection.

I tried the 2nd option using the SSH Access -

No connection established. See the following screenshot with my Terminal code. Screen Shot 2022-12-30 at 8.32.21 PM.png

Then I tried the final step - "if access to ssh does not work tried the following ssh-keygen -R 'ip address of the device' this generates a public key pair for use when authenticating with a remote server."

No connection established. See my screenshot for the Terminal code. Screen Shot 2022-12-30 at 8.37.10 PM.png

Am I entering the wrong things into the Terminal? Why can't my laptop establish a connection with the Switcher via hardline? I can connect via the Web option.

Please read through my comment and respond to my direct questions. The last few times I keep getting copied and pasted the same routine answers and they are NOT working for me. Thank you for your help.

Yarenis

Hi @farmer120

You already have access to web Gui, if you follow up the guide you will be able to fix your issue from step#4

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

farmer120

Hi Yarenis,

I have done this twice. Nothing is fixed. I was able to access Web GUI and did all of the steps. At step 4, the directions say to "force the switch to boot from the primary partition."

When I clicked on boot sequence menu, the sequence was already coming from primary flash (not the secondary flash from the attached photos in the directions). I did the steps twice. Even deleting the boot sequence, and following the steps again.

After the Switch and APs restarted, I am still getting this on my main dashboard. Screen Shot 2022-12-29 at 9.19.05 PM.png Screen Shot 2022-12-29 at 9.18.08 PM.png

When I went back into the Web GUI, the boot sequence menu still had the switcher loading from primary flash

Yarenis

Hi @farmer120

Did you reboot the Switch, take into consideration that, one steps will be changing the boot sequence, (ensure you did not get any error), then a reload to the Switch from the WEB GUI is necessary.

Please, share a screenshot of the steps.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

farmer120

Hi Yarenis,

Thanks for the above help. I did do a re-boot last time.

Tonight here is what I did.

I opened the switcher boot command (here is a screenshot prior to doing anything). Screen Shot 2023-01-02 at 8.22.24 PM.png

Then I proceeded to follow the steps. I deleted the primary flash sequence and then added and saved it.

Then I went down the menu to the reload (here is a screenshot before doing anything).

Screen Shot 2023-01-02 at 8.22.50 PM.png

I did a reload. Took about 10-15 minutes for the switcher and APs to reload. Here is the results -

(Screenshot of unleashed dashboard)

Screen Shot 2022-12-29 at 9.18.08 PM.png Screen Shot 2022-12-29 at 9.19.05 PM.png

(Screenshot of APs, upstairs both 5G and 2.4G were working, downstairs only 2.4G is working)

Screen Shot 2023-01-02 at 8.49.05 PM.png

Here are two pictures - one is the downstairs AP with the front lights and the other is the back of the switcher so you can see my cord connection.

If there is any other screenshots or pictures you need, please let me know. I am truly stumped.

Vásquez_Fer

Hi @farmer120

Hope you are doing well !

We can try to enable the Telnet protocol, and try accessing via CLI

Telnet .png

To access via via Telnet is the following command please open terminal on your machine :

nc IP-Switch 23

Examples

nc 192.168.1.123 23

nc 1921.68.0.3 23

Best Regards

Fernando Vasquez