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R510 Access Point Has No Power or Signal

jmlohre

Experienced power outage.

Ruckus WiFi stopped working when house power was restored.

Tried unplugging the ICX7150-C12P-2X1G (S/N FEK3845Q21Y) router for 15-20 minutes and turned back on. The unit had amber and green lights, but still no lights on the R510 access point (s/n 471972000211). Repeated again and have the same results.

Tried removing the access point cable at both ends (router and ceiling) and replugging. No lights still on the access point.

Performed a reset on the ICX7150 and it came back with amber and green lights, but no lights/power to the access point.

Please provide a fix.

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jmlohre

Experienced power outage.

Ruckus WiFi stopped working when house power was restored.

Tried removing the access point cable at both ends (router and ceiling) and replugging. No lights still on the access point.

Performed a reset on the ICX7150 and it came back with amber and green lights, but no lights/power to the access point.

Please provide a fix.

jmlohre

Experienced power outage.

Ruckus WiFi stopped working when house power was restored.

Tried removing the access point cable at both ends (router and ceiling) and replugging. No lights still on the access point.

Performed a reset on the ICX7150 and it came back with amber and green lights, but no lights/power to the access point.

Please provide a fix.

Yarenis

Hi @jmlohre

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it, however I will advise performing a hard factory reset first, let me add the steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:If the Switch is not responding to the factory reset, you need to perform the software recovery process,

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Yarenis

Hi @jmlohre

I have merger all the post.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

groshon8

Please advise what to do if COM3, COM4, or any other com does not work. I only get com3 and com4 in port in device manager and both are some bluetooth enabled and do not look like the one in your example

groshon8

BTW I am using a USB-C to eternity adapter to connect to the ethernet port

Vásquez_Fer

Hi @groshon8

For console access ( to access to the CLI command line for the ICX-7150 ) the cable should be ( ICX - 7150 C12 P ) USB type C to USB ( PC ) as the below on the picture :

That Step is only needed to get access to the Command line for the Switch the next step is to get data ( between the ICX and PC )

Image Etherent.png

If your PC does not have an Ethernet port you can use an adapter :

That step it was for data transfer ( both steps are needed it to complete the software recovery process )

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

groshon8

Thank you for the quick response and clarification. I thought it was either/or. I reset my switch for about the 10th time this time holding it down for a full minute instead of 10 to 15 seconds. Finally my AP have repowered and are working again. Any idea why this could be the case. 2nd time in 2 days that after a power outage and many resets it finally randomly worked.

Lastly is there anywhere that you guys have a detailed diagram of what the flow should look like and specifying which ports we should be using. We have the main ports I know but there are the 2 ports to the left and then the additional 4 to the right that I have no idea what they should be used for.

Lastly, would you still update given I am now back up and running? 2 years ago a rep had to provide me with the proper image as the reboot was going to the wrong image (secondary should have been primary) and that resolved the next few power outages but now we are back to square 1 it seems. Every power outage we lose the power to the APs

Vásquez_Fer

Hi @groshon8

1-Great to hear that !!! that now your Switch is back !

This happens because the switch can't load the images correctly, that's why it goes to this boot mode, as we mentioned we can try the reset sometimes it doesn't work, so we have to proceed with the Software recovery, this is the most appropriate step, but We include all the steps because we know that the reset is the easiest option to try and does not need any additional cables.

2-Of course we have a guide and diagrams to show you where everything should be connected correctly.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

ICX-7150-C12P

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

3-If you already had a session with us in the past and we fixed the know routing code issue you shouldn't have any problems.

4-What I would recommend is a version upgrade to the Switch to the recommended version

Here are some guides so you can follow up when you have some time there are 3 options :

1-How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2-How to perform an Upgrade via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

3-How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

We have 2 ways to access to the Switch 1- In a logical way via Ip address (Ip address are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

1-The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez

groshon8

Thanks a ton for the quick replies. I will follow the recommended advice after work and report back tomorrow. Have a great rest of your day!

Vásquez_Fer

Any time more than happy to assist you !

Best Regards

Fernando Vasquez

jmlohre

I have attempted the reboot twice. Both times, I got all the lights to flash amber.

Both times the system has continued to blink yellow for 24+ hours and never turned green.

And as expected, still no power or activity at the point of access.

I am not a programmer and the instructions for software recovery are useless to someone not familiar. Additionally, why would a system need to have a software reload everytime that the power is lost!

Please provide a fix or do I need to purchase a system that is actually reliable?

Also, terminating a open issue ticket without feedback does nothing but make your closure times look falsely rapid. Not everyone can attempt to fix the system in < 24 hours and close their ticket!

Vásquez_Fer

Hi @jmlohre

Basically by upgrading to the 8095g version recommended by the Ruckus website and we avoid this problem, but to recover the switch we must do the software recovery process.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.