We've been having inconsistent or slow Wi-Fi in certain rooms (they're at the corners of the house, so not surprising). After troubleshooting, I've decided that adding a Ruckus access point may be a reasonable solution. But in trying that, I've encountered some hurdles and am hoping someone in the community or Ruckus could offer advice. * Lennar didn't leave us with Ruckus login info when we bought the new home, so I don't know how to get into the system to check or modify things. What app/website should I use to get in? * Our house has a 7150 switch in the electric box, and what seem to be two R510 access points. I bought an R650 today and connected it to a port in a room that is connected to the 7150, but the R650 doesn't light up. Even if I connect the R650 to one of the ports on the 7150 that was used to go into an R510, it gets powered on but doesn't provide Wi-Fi. Thanks! Kaz

Hi @kaz I saw the commands I checked and Power is disable on port 7 to 12 so lets run the following commands to enable this. ICX7150-48ZP Router>enable ICX7150-48ZP Router#configure terminal Warning: 1 user(s) already in config mode. ICX7150-48ZP Router(config)#interface ethernet 1/1/7 to 1/1/12 ICX7150-48ZP Router(config-mif-1/1/7-1/1/12)#inline power that should enable the Power on the rest of the ports let us know the result ! Best Regards Fernando Vasquez

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Updating our Ruckus system in a Lennar home

kaz

We've been having inconsistent or slow Wi-Fi in certain rooms (they're at the corners of the house, so not surprising). After troubleshooting, I've decided that adding a Ruckus access point may be a reasonable solution. But in trying that, I've encountered some hurdles and am hoping someone in the community or Ruckus could offer advice.

Lennar didn't leave us with Ruckus login info when we bought the new home, so I don't know how to get into the system to check or modify things. What app/website should I use to get in?
Our house has a 7150 switch in the electric box, and what seem to be two R510 access points. I bought an R650 today and connected it to a port in a room that is connected to the 7150, but the R650 doesn't light up. Even if I connect the R650 to one of the ports on the 7150 that was used to go into an R510, it gets powered on but doesn't provide Wi-Fi.

Thanks!

Kaz

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Vásquez_Fer

Hi @kaz

Hope you are doing well !

1- Did you have a blackout or a power surge at your home?

2-Here are the defaults credentials for Lennar home users :

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

3- When connecting the New access Points R650 are your seeing any light on ? which one ?

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

4-On the sticker of the R650 does it say unleashed or zone flex?

Best Regards

Fernando Vasquez

kaz

Hi Fernando,

This system was installed about 5 years ago when the home was built.

1. Maybe there have been some brownouts in the past, but I’ve rebooted the system a few times since installation because of inconsistent Wi-Fi at the edges of the house. At one point I was getting 70% throughput in a corner room (420 Mbps out of 600 Mbps measured at 7150 switch), but that could fluctuate to 25% or even down to 4%. Maybe it’s due to the beam forming of the 802.11ac? I figured the best solution might be to add an access point, which is why I bought an R650.

2. What website or app do I enter that login info to access the system?

3. Lights do not go on at all when I connect via the 2.5G PoE port in the R650 to one of the open ports of the 7150 section with 12 grouped ports. If I disconnect one of the R510 units and connect to the port where that was connected to, it gets power but no data is transmitted.

4. It says neither unleashed nor zone flex on both the box and device. I bought this through Amazon a few days ago. Should I return it for a different device?

Thanks!

Kaz

Vásquez_Fer

Hi @kaz

2-From the unleashed mobile app or unleashed management dashboard :

Here are some Videos 'Demo'

https://www.youtube.com/watch?v=L_oAReVK1qo

https://www.youtube.com/watch?v=z4zbJcBSuuw&t=14s

2-Is this a reseller, that is, a second-hand item?

3-Seems to be strange must of the times there is a sticker with the Serial/Mac and it says unleashed or zone flex version.

4-It could be several reasons like PoE settings /Speed settings on the ports also if the test cable is a well know cable

Speed :

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-EDD7D44C-A627-4B76-A9FE-D7657FFF62D3.html

PoE

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-155FABD5-F3C2-4579-ADBB-CC240997524A.html

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-66F38E0E-A4D5-4683-B5A8-746D22954212.html

Best Regards

Fernando Vasquez

kaz

Hi Fernando,

The R650 should be a new item (not second-hand). On the seller's page on Amazon, it says that "This is the exact same hardware as the Unleashed model - but with different firmware." Is it important that I update the firmware to Unleashed?

Videos seem to assume that some Ruckus device is set to 192.168.0.1. For my setup, my COX modem is set to that address, and the 7150 is connected to that COX modem. Does this change what I need to do?

Vásquez_Fer

Hi @kaz

In order to work the Firmware version should be the same as the other Access Points

It refers to 192.168.0.1 as default but if your access point turns on and the PWR light is solid green it means that it was able to obtain an IP from your Local ( COX ) router which we must find out what it is.

I will leave you a short guide how to identify or locate the IP address of your devices.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Ruckus unleashed upgrade

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-p/47284

If the devices is running zone flex here is a short guide how to preform the upgrade to unleashed

How to convert A Ruckus AP to Unleashed firmware

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-convert-A-Ruckus-AP-to-Unleashed-firmware/td-p/47330

Best Regards

Fernando Vasquez

ReikiRich

Make sure the software version of the AP match the other AP s ... I got a used r510 and had that problem. An AP will automatically join the ruckus system one the software versions match.

imran.sanadi@commscope.com

Hi @ReikiRich

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community and for your attention to this matter.

Should you have any questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support