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ICX7150-c12p/R510x1 problem

Anaximandro

I lost my wireless internet through AP. For reference, I still have internet service (wired and wireless through my spectrum modem/router).

I contacted Lennar/ring support and they were helpful to troubleshoot. We confirm the AP is good (by connecting directly to modem/router with external power, I can get a wireless signal from AP), checked ok the cable from switch to AP and reset system and individual components several times.

when connected through icx switch and rebooting, the AP power light keeps blinking green after completing the reboot process, with both lights (2.4 & 5) solid amber yellow; at this point I can’t get internet signal from AP.

lenar/ring support think problem is not hardware but rather a setting/software issue at the switch; since they couldn’t help me reset or troubleshoot further, their suggestion was to call ruckus directly. Called them but got the explanation they don’t provide phone support and direct me to this forum. Could you help me troubleshoot the switch?

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Accepted answers

Vásquez_Fer

Hi @Anaximandro

This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

All comments

Trowman80

I have the same issue. Have you received a response/guidance?

Anaximandro

No response yet, will keep you posted if I learn something new. It would be sad to replace an $800 switch for a tp-link or net gear just because the available support…

Vásquez_Fer

Hi @Trowman80

Hope you are doing well!

Basically, the yellow light means that there are not clients connected on that specific Radio (5G or 2.4G) that depends where is the yellow light on.

This does not mean that the Access Point is broken or damaged.

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: Radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter range. What depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN ) configuration if it is 2.4 or 5G only

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, and garage door openers and phones.

Best Regards

Fernando Vasquez

Anaximandro

Hi Fer!

I got that nothing is connected and the meaning of the yellow/amber lights. The issue seems to be the blinking green PWR light and the inability of the AP to get a signal. As I said in the original posting/question, we think we isolated the problem to the switch. The AP is working fine…

a theory, is that the switch may no be assigning an IP address to the AP? Any suggestion?

Anaximandro

Hi @Vázquez_fer

a theory, is that the switch may no be assigning an IP address to the AP? Any suggestion?

Vásquez_Fer

Hi @Anaximandro

If the PWR is blinking green there can be multiple possibilities like cabling/wired issue or version mismatch between the access points.

We could check by accessing the mobile app or Unleashed dashboard from a PC if there are any software issues just to rule out

Here a couple of guides how to do some steps :

This guide show you how to run an IP scanner in order to fin the IP address if your Access Points ( Ruckus unleashed ) in order to access via IP via the URL

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Ruckus unleashed upgrade
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-p/47284

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Unleashed dashboard :

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-BC93A166-B3D1-4967-99F8-991CEA013454.html

Unleashed mobile APP solution

https://www.youtube.com/watch?v=L_oAReVK1qo

Best Regards

Fernando Vasquez

Anaximandro

Vásquez_Fer

followed the instructions; can't find the ip address for my WAP.

update on the status. all lights on the WAP are now off, my ICX switch has the PWR light green, and the sys light is solid amber.

i tried doing a reset following the instructions you provided in another entry (ie. reset to factory default of the ICX) but no luck, so i try to console in via usb/c to my switch. i can't get a connection using MobaXterm (i can do the session via port com3, where my usb cable is) but i don't get the command line to the switch...

any suggestions?

Anaximandro

Hi Fernando,

I ran the IP Scanner, but there is no switch listed in the connected devices. I checked again and the AP is not powered now (No lights at all) and the switch has its PWR light GREEN and the SYST led is AMBER. Checking on the forum, and some old responses you have provided, I attempted a full reset to factory default, but didn't solve the issue.

I tried to console in my switch using the c/usb cable; i installed the putty software and the driver, but after doing the connections, there is no comunication between putty and the switch (There is no switch prompt on the command screen, just a blank popup window from Putty and I can't type in. There is no prompt indicating a valid connection).

At this point I run out of ideas, should i initiate a formal ticket next? talking to neighbors (We live in a Lennar community) and reading other forum advice, it seems that there is an issue similar to mine where the switch requires an RMA for replacement...