After the local power outage my internees speed has gone down from 500Mbps to around 10Mbps. I contacted Verizon and they confirmed that I am getting the 500Mbps and said the issue is with the Ruckus extenders.
please help to get the speed back up.
Hi @Anonymous
Base in your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.
Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following Image, ICX7150-C12-Router instead of ICX7150-C12-Switch.
How to Fix Routing code issues on Lennar Home users via Web GUI.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
Yarenis,
Thanks for the reply. I followed all the steps and I am still having the same issue. while I am connected to the network the internet speed drops constantly. FYI, the entire community is having the same issue.
Please advise.
To add, my switch shows as “discounted” not sure if it’s suppose to say that. Also the IP address (default) I used to perform those steps I grabbed from behind the master extender.
I tried using the IP address under the switch on the unleashes app and it didn’t work so I decided to use the default io address.
/hi @Anonymous
Hope you are doing well!
If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
MAC address: Physical address of the device this never changes
The IP address is a logical address assigned by your local router (ISP) to the device (this can change and may not be the same as the one shown on the dashboard)
1- To fix this issue, we must identify the IP address of the switch 'currently'
-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.
I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027
2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388
If you can access to the Command line should look like this:
ICX7150-C12 Router>
3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'
Note: Hit Enter to accept each command
enable
copy flash flash secondary
boot system flash secondary yes
example:
ICX7150-24P Router>enable (hit enter to accept the command) ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished ) ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )
How to Fix Routing code issues on Lennar Home users
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335
4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.
How to console in the ICX-7150-C12P
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759
Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'
Best Regards
Fernando Vasquez
What the hell kind of procedures are these. You guys just copy and paste the same suuff over and over again.
Is there a number I can call or chat live with someone?
Ruckus support for Lennar Homes customers will be supported exclusively through this community forum support model, now based on your post description, the switch is not booting from the wrong partition and there are many ways to access the switch to fix the problem; however, you mentioned that the IP address of the switch currently has is not working, so the only way will be through console access.
1:Confirm first the IP address that actually the Switch has by using the tool named IP scanner.
2:Once you know the IP address, try to fix the issue with the option via web browser, now sometimes happens that the credential may be the same as you used for the Unleashed Application, so try those, if not the ones that are in the guide.
3:If for some reason the IP address is still not working, the only way to access the switch will be via console access and run commands, let me add the guide to access via console and the commands you need to run once you gained access.
A: Gain access via console.
How to console in the ICX-7150-12CP 'Ruckus Switch'
RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)
https://www.youtube.com/watch?v=YXR4xhkw3q8
ICX7150-C12 Router>enable
B: Run the next set of commands.
ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)
ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)
ICX7150-C12 Router# write memory
ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)
ICX7150-C12 Router#Boot system flash primary yes
ICX7150-C12 Router#reload
