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WAP access point(master) R510 stuck in red

Indravadan

R510 WAP is not working. It’s stuck in after few hours of working. Green turn to red light. Clears up after resetting. I have two units, one located on the first floor and second one is upstairs(slave unit). My slave is working fine. My switch box and other devices such as modem and router from the service provider is located upstairs,fyi. My slave was replaced two months ago and it appears to working so far.

please advise me for the next step.

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Accepted answers

Yarenis

Indravadan

Thanks for the details provided, seems your AP is stuck in boot mode, and a factory reset is require, please follow up the next guide.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different type of Ruckus Access points? Article

https://support.ruckuswireless.com/articles/000012418

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

All comments

Yarenis

Indravadan

Thanks for the details provided, seems your AP is stuck in boot mode, and a factory reset is require, please follow up the next guide.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different type of Ruckus Access points? Article

https://support.ruckuswireless.com/articles/000012418

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Indravadan

Yes indeed, it appeared to be working. Factory reset instruction resolved the issue at this time.

thank you very much.

Yarenis

Indravadan

I am glad the issues have been resolved, please mark the post as SOLUTIONS ACCEPTED, and feel free to contact us again in the future.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Indravadan

Solution accepted