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Access Points Disappeared

Jediahisrael

Hello,

My access point from my home disappeared this morning. We had no power outage last night, so I don't have a clue as to what is happening.

I have two access points, one on each floor. They both have a green power light, but the 2.4G & 5G lights are amber. I am not tech savvy, I just need these access points working, so I can have internet connection upstairs. I tried unplugging the switch in the closet and that didn't work.

Please, can someone provide step-by-step instructions on what to do?

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Jediahisrael

Also, I forgot to mention I see a Wi-Fi signal named "Ruckus-Wireless 1" I don't know if this is my connection that was renamed for some reason or a neighbor, but it ask for a password to connect to it which I don't have.

Vásquez_Fer

Hi @Jediahisrael

Hope you are doing well !

If we can have access to the Access Point we can re-edit the Wi-Fi name ( SSID ) Please connect to your ISP local router via Ethernet or Wireless

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

If you want to process with a physical factory reset :

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

syamantakomer

"Ruckus-Wireless 1" is for sure being broadcast from Ruckus AP.

Do you know if your neighbor also has RUCKUS APs? If not, it is possible that someone logged into your AP and did a reset of controller.

Jediahisrael

This is possible because I live in a Lennar community.

Jediahisrael

I found my IP address for my APs, but I cannot login. It asks for username and password. None of the recommended common passwords worked. Tried factory resetting them. When I do, i don't see a wifi signal that starts with "CONFIGURE.ME-"

I dont know what else to do at this point

Jediahisrael

Is there a way to prevent this from ever happening again after I regain access. Factory resetting it doesnt work. I dont see a wifi signal that starts with CONFIGURE.ME-

syamantakomer

If you have a laptop with ethernet port, just plug it to the same RUCKUS switch where your RUCKUS APs are connected.

Now you have to use some IP scanner application to scan the network and findout the AP's IP address. Once you get AP IP, access it from browser and it should give you the setup wizard page.

To avoid unauthorized access, make sure you do not use default credentials and use some secure password for Unleashed admin login.

Vásquez_Fer

Hi @Jediahisrael

Also, make sure to turn off all other access points and apply the reset to the access point that has the lights on.

You are going to hear like a click while you are pressing the Reset ( hold about 15 / 20 /30 seconds )

Process sometimes needs to be done multiples times.

Best Regards

Fernando Vasquez