Hi @Sac7119
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are unable to log into your Unleashed application.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Could you please try to use default login username password mentioned in the RUCKUS Lennar Knowledge Base self-help article:
/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points
If that doesn't work, please try steps below with a laptop browser:
This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.
To assist you further, could you please provide us with the following details:- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:
/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications
You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in
Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.
/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version
2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.3. Attempt to log in again and verify functionality.
Please let me know how it goes.
Should you have any questions or require further assistance, do not hesitate to contact us.
Thank you for your patience and cooperation.
Best regards,Imran SanadiRUCKUS | Lennar Home Community Support
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Please see the Important Announcement Below.
Important Announcement! As a part of our Community Platform Migration the community will be temporarily placed into read-only mode from Monday, August 10 through Monday, August 17 (and only during this time period), For any Lennar RUCKUS devices related issues please email us at ruckus-lennar-support@ruckusnetworks.com for assistance. You can also continue reviewing the Lennar Knowledge Base and the Lennar Support board during this period.
Thank you!
