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My ICX-7150-C12P is stuck in boot mode and will not boot up.

Fsilverman

I had a power outage and my switch is stuck in boot mode. I have hard reset with a paperclip over 10 times AND TFTP and PUTTY but it never gets out of boot mode, and I t install software following instructions on the community as it installs then stuck in soft lockup - cpu#0 stuck. please advise.

ICX7150-C12P

FEK3226N1JZ

THANK YOU

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Mayank

Hi Fsilverman ,

Thank you for posting your query !!!

I have a question for you:

Have you tried to boot the ICX from the secondary code in boot mode? If not, please give it a try using the command below:

ICX7150-BOOT>boot_secondary

Could you also try performing a software recovery as shown in the below link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

If this issue is not resolved, please log a ticket using the link below so that we can assist you further:

https://support.ruckuswireless.com/contact-us

I hope this information helps you. Please feel free to reach out if you have any concerns.

Note: If this has addressed your query, please feel free to mark the post as an ACCEPTED SOLUTION.

Thanks,
Mayank

Chandini

Hi Fsilverman ,

Thank you for reaching us

I noticed you've posted multiple posts referencing different serial numbers, all related to the 7150-C12P switch model. Could you please confirm if you're experiencing the same issue across multiple switches, how many switches do you notice the same issue ?

Thank you

imran.sanadi@commscope.com

Hi @Fsilverman
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please status of the issue and let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Fsilverman

Yes we tried that too. I have a friend that is a network engineer Cisco certified and ruckus too and he tried too with no success. We look up the error that’s when we decided to give the forum a try. Without any success to get the switch running.

Fsilverman

The reason I have multiple reports is that I kept getting denied. It was treated as SPAM.

pinky_ruckus

Hi @Fsilverman ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is stuck in the boot mode.

Also, I understand that you have followed the steps online and still stuck in boot mode and have tried to perform software recovery.

Could you please mention the point where you are getting stuck during Software recovery.. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards, Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Fsilverman ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.