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Bought a Lennar Home

Masni

Hello Community,

I recently bought a Lennar home with a Ruckus ICX 7150-C12P switch and 3 Access Points installed at various locations in the house. I have read through several of the previous posts on how to reset the APs and the Switch. I have sucessfully "hard" reset all the equipment (the switch, the 3 APs). However, I still I'm not able to configure the network. I don't see the "Configure.me-xxxx" network with which to setup the APs. Please, I need a step-by-step help on how to get the switch and APs going.

Thanks

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pinky_ruckus

Hello @Masni ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

All comments

pinky_ruckus

Hello @Masni ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased a new Lennar home with Ruckus devices and you are unable to see the Configure.me even after performing the reset.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni

Hello Pinky Rajendran,

Thanks for your response. Yes, I have followed the direction in the link above to ensure the appropriate set up process. I have also confirmed my current connections. I'm not sure if the reason why I don't see the Configure.me network is because I had also 'hard' reset the 7150 Switch? Please advise.

I can share pictures of my current setup if that will help to provide me with personalized guidance.

Thanks again for the response. Any further help will be greatly appreciated.

pinky_ruckus

Hello @Masni ,

Thank you for the response.

Please let us know which lights are on on the Switch. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni

Hello Pinky,

Here are the pictures of the Switch and the connected AP. The Blue arrow points to the connection from the Modem and the red arrow is the connected AP with the green / amber lights on the display.

Thanks

pinky_ruckus

Hello @Masni ,

Thank you for the response.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unupleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni

Hello -

Thanks for your response. Please see the output of the commands

Thanks

pinky_ruckus

Hi @Masni ,

Thank you for sharing the response.

As per the response, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni

Hello -

Thanks for the guidance. I was able to follow the direction, and I have successfully set up the network on the master AP. However, I'm constantly getting an error message when I try to manage network. It says that I'm not connected to the "Unleashed" network when I clearly am connected to the network. It won't open the interphase where I can manage the network. Any help in this space is highly appreciated.

Thanks.

pinky_ruckus

Hello @Masni ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Masni

Thanks so much Pinky.

I was able to access the unleashed dashboard via the laptop web browser. However, I still can't access the dashboard via the mobile app. Each time i try logging in on the app, it errors out, saying that I am not connected to the "Unleashed" network even though am clearly connected to the network. Is there any work-around to access the dashboard on the mobile app? I have even deleted and re-installed the app, the error still remains.

Any help in this regard is highly appreciated.

Thanks!

pinky_ruckus

Hello @Masni ,

Thank you for the response.

From the response you shared, I understand that you are able to login to the Unleashed dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Masni

Hi Pinky -

Here's a screenshot from the dashboard: it does not have any information regarding the AP version. I't just blank. Is there another way I can retrieve the information?

pinky_ruckus

Hello @Masni ,

Thank you for the response.

I would request you to please select one of the AP s from the side tool bar and check the AP version details as referred in the screenshot from the previous post.

Please select AP to find the Version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Masni

Hi Pinky -

That's exactly what I did. I selected one of the APs (the Master AP) but there's no information about the version. See another screenshot with the AP selected

pinky_ruckus

Hello @Masni ,

Thank you for the response.

I understand that you are unable to get the AP version details from the individual Access points.

I would request you to please refer to the below mentioned screenshot to get the AP version details:

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Masni

Hi Pinky,

I was able to get a screen shot of the AP version. See below.

pinky_ruckus

Hello @Masni ,

Greetings!

Thank you for sharing the response.

From the response you shared, we understand that your RUCKUS Access Points are on an older version which doesn’t let you manage them. We suggest you upgrade your RUCKUS R510 Access Point to version 200.15.6.212.27 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.212.27

/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version

We would request you to please select the option “Local upgrade”.

Please click on Local upgrade and you can downgrade the version to the recommended version 200.15.6.212.27.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.