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Ruckus CX7150 Switch won't boot from Primary, boots from Secondary router mode

Lewthound

I had a power outage yesterday and when the system came back up the Ruckus ICX7150 was showing intermittent internet connectivity, and I am unable to connect to it using the Unleashed app on my phone. When I console in with putty, I see this prompt "ICX7150-C12-Router", which indicates that it is in router mode. I attempted to reboot the Ruckus ICX7150 from the Primary, using the command "boot system flash primary yes" but during the boot process I see the error message "could not boot from primary, no valid image; trying to boot from secondary". Any assistance on how to proceed would be greatly appreciated.

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pinky_ruckus

Hi @Lewthound ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing intermittent connectivity issues with your APs after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

All comments

pinky_ruckus

Hi @Lewthound ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing intermittent connectivity issues with your APs after the power outage.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Lewthound

I have read the self-help article you provided, but I need a bit more clarification. I access the Ruckus box via a laptop with a usb C cable using putty. Seeing as when I attempted to reboot the device from the primary using ICX7150-C12-Router#boot system flash primary yes, during bootup, the unit gives the error shown in the log snippet at the bottom of this reply. So, just to confirm, using the following steps in the self-help article are applicable in my situation. Please let me know if you need any additional information.

Solution:
If there is a similar output with SPR, please Enter the below commands in CLI to fix this issue:
Note: Hit Enter to accept each command

ICX7150-12P Router#enable

ICX7150-12P Router#copy flash flash secondary

ICX7150-12P Router#boot system flash secondary yes

Snippet from ICX7150-C12-Router#boot system flash primary yes reboot

Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
6 ecc_errors after reading 18b8000:18b9800
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
 0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
 33554432 bytes read: OK

pinky_ruckus

Hello @Lewthound ,

Thank you for the response.

I understand you're seeing an error stating that the system cannot boot from the primary image due to "no valid image found." This usually means the primary boot image is either missing or corrupted.

To confirm this, please run the following command in your CLI through PuTTY.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Lewthound

Pinky,

I ran the 3 commands requested, the output of each is listed below. Let me know if you any additional information, I really appreciate your assistance in resolving this issue.

ENABLE

ICX7150-C12-Router>
ICX7150-C12-Router>ena
No password has been assigned yet...

SHOW VERSION

ICX7150-C12-Router#show version
  Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
    UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
      (29819448 bytes) from Secondary SPR08080d.bin
        SW: Version 08.0.80dT213
      Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
       Compiled on Thu Nov 15 12:59:22 2018

  HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
      Serial  #:FEK3849Q4L4
      Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
      Current License: 2X1G
      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
 1000 MHz ARM processor ARMv7 88 MHz bus
 8192 KB boot flash memory
 2048 MB code flash memory
 1024 MB DRAM
STACKID 1  system uptime is 6 hour(s) 28 minute(s) 43 second(s)
The system started at 01:43:20 GMT+00 Sat Jan 01 2000

The system : started=warm start   reloaded=by "reload"

SHOW FLASH

ICX7150-C12-Router#show flash
Stack unit 1:
  NAND Type: Micron NAND 2GiB (x 1)
  Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
  Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
  Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
  Code Flash Free Space = 1204989952
ICX7150-C12-Router#

Lewthound

Seeing as how my ICX7150-12P won't boot from primary because it says that there is no valid image and it boots off the secondary, do I need to perform a software recovery as outlined in the self-help article below.

RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community Forums

using the compressed the file "08090k.zip" downloaded from the following link?

RUCKUS ICX FastIron 08.0.90k (GA) Software Release (.zip) | Software Downloads | Ruckus Wireless Support

Please advise on the best course of action to work towards a resolution of the issue. Let me know if you need any additional information. Also, I appreciated your assistance in this matter.

pinky_ruckus

Hello @Lewthound ,

Thank you for the response.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Lewthound

Here are the requested pictures. I hope these will suffice, the switch is mounted in a data closet, facing down, so getting good pictures can be difficult. Let me know if you need any additional information.

Lewthound

First, let me say, I have lived here for 5 years, and the cable you want moved has been plugged into that RJ-45 uplink port since the tech set the ICX 7150-C12P for me when I moved in. My original ISP was Xfinity and the other end of the uplink cable was plugged into my cable modem/router. In May, I switched ISPs and the cable was moved from the cable modem to the ISPs router. The end plugged into the RJ-45 uplink port never moved. Everything has work flawlessly until the power outage, since then the Ruckus box hasn’t worked as expected.

Having read through several related posts on the “RUCKUS-Support-for-Lennar-Homes”, when I putty into the ICX 7150-C12P and see the prompt “ICX7150-C12-Router>”, that indicates that the Ruckus box is running Routing code (SPR). The command “show version” confirms that it is using “SPR08080d”. Comments in the forums indicate that the switch should run on the Switching code (SPS) to avoid Routing Code issue for Lennar home users.

Using the”show flash” command indicates that I have the following codes

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

But, when my ICX7150-C12 reboots, I get the errors below and the unit boots into Routing code, which, based on what I have read here, is a problem

 “Bad FIT kernel image format!”

“ERROR: can't get kernel image!”

“could not boot from primary, no valid image; trying to boot from secondary”

With all that said, I moved the cable you requested from the RJ-45 uplink port to a RJ-45 downlink port. This is shown below, along with a picture of the access point.

I can now connect to using the Unleashed app; however, the app doesn't see any switches and anything connecting to the access point's Wi-Fi cannot get to the internet. My phone was connected to the access point, and I had to turn off Wi-Fi to get to the internet.

So, what are our next steps to try and resolve this/these issues? The boot errors and the running of Routing code seems to be a problem that needs to be addressed. But I only know what I have gleaned from reading these forums. If you need any additional information, please let me know. Also, I appreciate your time and attention in helping to resolve this matter.

pinky_ruckus

Hello @Lewthound ,

Thank you for the response.

Could you please share the screenshot of the error message along with the output of the show flash command so that we could assist you further?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Lewthound

Below are screenshots of the of the error message, the show version command, and the show flash command you requested. Let me know if you need any additional information.

pinky_ruckus

Hello @Lewthound ,

Thank you for the response.

I understand that you have connected the Switch using the console access.

Could you please try accessing the Switch CLI using the IP address through Putty option?

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Lewthound

I have resolved the issue of my ICX7150-C12 running Router code. I used the self-help article you recommended, from the RUCKUS Lennar Knowledge base linked below

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

After following those instructions, I rebooted the unit and saw that the ICX7150-C12 is now running Switch code, I confirmed this with the “show version” and “show flash” commands.

I now can connect to the access point with the Unleashed app as well as from my PC and devices plugged into ICX7150-C12 can access the Internet. I appreciate your assistance is resolving this issue.

pinky_ruckus

Hello @Lewthound ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the devices are back online after changing into the Switching code.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.