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R320 AP Flashing CTL Light

Mjohnson

We had a power outage a week ago and one of two R320 APs works and the other has a flashing green CTL light and solid green power light. When logging into the system, it shows the one AP is disconnected. I have tried 1) rebooting the system, 2) just plugging in the “disconnected” AP to the switch/router, 3) doing a reset on the AP, 4) using a different cable to plug into the switch/router and 5) plugging the “disconnected” AP into the switch/router port that the working AP uses with no luck. My assumption is that the AP has failed but I’m open to suggestions to hopefully correct the issue.

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pinky_ruckus

Hello @Mjohnson ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the Ruckus AP has flashing CTL light.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Mjohnson

I tried connecting to the switch with Putty via wireless, Ethernet, USB and USB-serial converter and have not been able to login. I was, however, able to connect with the USB-serial converter, power down the switch, reboot the switch and watch the boot sequence on Putty. I was still not able to login since it won't let me enter a password even though it prompts for one. It looks like the version is 08.0.90dT213. Is there any other info from the boot sequence that would be helpful?

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

Could you please share a screenshot of the point where you are getting stuck?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

I am unable to type in a password. I have tried multiple Login Names and it still won't allow me to type a password.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

I understand that you are unable to login to the Switch using CLI

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Mjohnson

I have tried all password combinations, tried connecting via wireless and ethernet, tried connecting via serial, SSH, Telnet and web browser with no luck. I have tried pinging the switch/router and I get a message that the "Destination host unreachable". I see from the previous boot record that it is booting the router code from the secondary partition. Is there any other way to login to the switch/router to correct this issue?

Mjohnson

I just tried the following procedure

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-reset-the-ICX-7150-C12P-Switch-login-credentials-username/m-p/72724/thread-id/15176

And I tried the following to connect via USB

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

but receive “TFTP Timeout” and am not able to connect to the switch/router. Any ideas how to connect?

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

Please make sure that the IP address of the TFTP server is correct by verifying it matches the IP address of your computer.

Check your computer’s current IP address using tools like ipconfig on Windows, and ensure the TFTP client is configured to connect to that exact IP address.

Additionally, make sure the Windows firewall is disabled, as it can block TFTP traffic and cause timeout errors.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

I was finally able to login to the switch/router. I see that it is running router code which is in the secondary flash. I tried the command "copy flash flash secondary" but I get the following error.

I receive the same "TFTP session in progress. Copy is not allowed." when trying to copy the updated SPS08095gufi.bin file to flash to upgrade from the current 08090d. Any idea how I can force the TFTP session to stop so we can copy to flash?

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac
Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

I have tried using the upgrade tool but get the following error even though the IP address, user name and password are correct.

I also tried again to copy the updated .bin file to flash but continue to get the following error even though I haven't established a TFTP connection. I should note that I tried rebooting the system first to attempt to clear any TFTP sessions.

Finally, I also attempted to login via web browser with no luck either. It seems the only way to connect to the switch is via Putty serial connection.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

I understand that you are unable to use the Switch upgrade tool using the credentials.

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please share the screenshot once you are able to login to the Switch using the browser.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Mjohnson

I have tried accessing the switch via web browser multiple times previously and today and get the following error. I can access A.P.s with no issues. All firewalls/antivirus programs have been disabled when trying to connect. I have tried connecting to the switch via ethernet cable and wireless; all with no success.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

From the response shared, I understand that you are unable to access the CLI of the Switch .

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once we get the above prompt, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

After giving it more thought, the only thing I had not tried was disconnecting everything from the switch including the ethernet cable to the router (I previously left this cable in place to try connecting via web interface, etc.). I was finally able to upgrade the firmware to 08095g via USB serial connection!

Getting back to the original issue with the second A.P., I have reconnected the A.P. and it still has the issue with the flashing CTL light and is showing as "Disconnected" when logging into the other A.P. The switch, however, now shows "Connected"! Is there anything else to check to try to reconnect this A.P. or has it failed?

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

Please check the current version of the Access points

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

Working A.P.:

Disconnected A.P.:

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

Could you please try connecting the second AP to any of the other 12 ports in the Switch and check if it is getting connected?

Also, please try connecting with different ethernet cables.

Please let me know if that works.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

I have tried those ideas with the same results.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

We are working with our back end team and will get back to you as soon as we have an update.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for your response.

From the response shared, I understand that one of the Access points are in the disconnected state and is having flashing CTL light.

I would request you to please disconnect the ethernet cable from the affected AP and the Switch.

Once after disconnecting the cable from the Switch, please remove the disconnected AP from the Unleashed website as shown in the below figure:

Please wait for a while and connect the AP cable back to the Switch.

Please check if the AP is getting connected in the Unleashed website.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

I tried the above, waited about 20 minutes, reconnected and have the same results with the flashing CTL light. The A.P. does not show up on the web interface.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

Please help us with pictures of your ICX-7150-C12P Switch showing the cable connections to the Switch ports.

Also, please share the light status on Access points.

Please llet us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Mjohnson

The white cable circled in red below is from the router. The blue cable circled in blue below is the master A.P. (working). The orange cable is currently plugged into the A.P. that does not work.

Working A.P.:

A.P. that doesn't work (flashing CTL light):

pinky_ruckus

Hello,

Thank you for the response.

I would request you to please perform .an IP scan and share the screenshot of the results.

Also, please use the IP address to login to the browser and check if it is showing as Master or member AP.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Mjohnson

The working A.P. is the Master as shown below.

IP addresses for the switch and both A.P.s are fixed due to using address reservation and a MAC address filter. The A.P. that is not working is still plugged into the switch but I am not able to ping it.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

Really apologize for the delay caused.

I would request you to please unplug the Working access point from the Switch port and keep the non-working access point connected to any 1 in-12 ports.

Once, the non-working Access point is connected to the Switch, please perform a factory reset on the non-working access point.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP:

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Once the factory reset is completed, please plug the working AP back into any 1 in-12 Switch ports.

Please wait for a while, and check the Unleashed system if both the APs are synced and in working condition.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

I have tried the factory reset process two times and still have the same results with a flashing CTL light.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

May I please know if you have tried the factory reset on the non-working AP after removing the Working access point from the Switch?

Have you tried connecting the working AP and tried connecting to the Unleashed website?

Awaiting your response.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

Yes, I unplugged the working A.P. and then tried the factory reset on the non-working A.P. twice with the same result of a solid green power light and flashing green CTL light. I just tried unplugging both A.P.s, plugging the working A.P. back into the switch, waited for it to boot and then plugging the non-working A.P. back into the switch and again got the same result of a solid green power light and flashing green CTL light. The non-working A.P. still does not show up in the web interface.

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for the response.

We are working with our back end team and will get back to you as soon as we have an update.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

pinky_ruckus

Hello @Mjohnson1 ,

Thank you for your patience on this.

Could you please try to use the IP Address of the Non-working AP and check if you are able to access the Unleashed dashboard.

Once you see the above dashboard, please try to use the login credentials and check if you are able to access the dashboard.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Mjohnson

I have tried again and am not able to connect to the non-working A.P. via web interface/dashboard or ping the A.P. It is my opinion that this unit has failed.

pinky_ruckus

Hi @Mjohnson1,

Thank you for your patience.

Based on the troubleshooting done, your RUCKUS Access Point R320 is not connecting to the network and the CTL lights are flashing. However, the failure persists. This AP unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.