Hello,
I tried to follow the steps in this article https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483. I'm connected to the switch, but no Port shows up. I've downloaded the drivers suggested, and it is still not fixing the issue.
Hello @emoreno8
What operating system are you using (Windows, macOS, Linux)?
Are you using a USB-C to USB-A or USB-C to USB-C cable?
Have you tried a different USB cable or USB port on the PC?
Have you verified that the USB-C cable is capable of data transfer (not just charging)?
When you connect the switch, does the Device Manager (or equivalent) show any new device?
Have you tried connecting from a different computer?
Hi @emoreno8
Greetings!
Thank you for reaching out to the RUCKUS Community Forums.
Could you please confirm if this issue is regarding a RUCKUS setup in a Lennar Home?
Your confirmation will help us assist you more effectively.
Thank you once again.
Best regards,Imran SanadiRuckus | Lennar Home Community Support
Performing a software recovery on the ICX7150 can be tricky due to a few common challenges. One issue often encountered is ensuring the correct boot mode is selected. best mean stack training in trivandrum If the switch doesn’t boot into recovery mode, the software recovery process will fail. Another common issue is having the proper recovery image available and correctly transferred to the switch.
@jimkaley spam
It sounds like you’re really close, but this issue usually happens when the connection isn’t being detected at the COM/USB level rather than the switch itself.
A few things you can check:
Verify the COM Port in Device Manager – Even after installing the recommended drivers, Windows may assign a different COM port. Open Device Manager → Ports (COM & LPT) and confirm if the USB-to-serial adapter is actually showing up. If it’s missing or has a warning symbol, the driver didn’t install correctly.
Try a Different USB Cable/Port – Many USB-C or USB-A cables only support charging, not data. Switching the cable often fixes this issue.
Reinstall the Driver Completely – Uninstall the existing driver, restart your system, and then reinstall the driver from the vendor, not the Windows auto-installer.
Check Your Terminal Settings – Make sure your terminal software (PuTTY, Tera Term, etc.) is pointed to the correct COM port and using the right baud rate mentioned in the guide.
Test With Another PC – If possible, try the same setup on a different computer. This helps confirm whether the issue is with your PC or the adapter.
If you’ve done all this and the port still doesn’t appear, the USB-serial adapter itself may be faulty. Replacing it usually resolves the problem.
Hope this helps! Let me know what you see in Device Manager.
It sounds like a driver or COM-port recognition issue. Even if the drivers were installed, Windows sometimes doesn’t map the USB-to-serial adapter to an active COM port automatically.
A few things to try:
Check Device Manager → under Ports (COM & LPT).See if the adapter is listed and note the COM port number. If it shows a warning icon, reinstall the driver.
Try a different USB port or cable.Some USB-C/USB-A adapters don’t handle serial signals well, so switching cables often fixes the issue.
Verify the Baud rate and settings in your terminal program (115200 / 8 / N / 1 is typical for the switch).
Restart after reinstalling the driver.Sometimes the COM port won’t appear until a full reboot.
If none of these work, try using a different USB-to-serial adapter. Some Ruckus switches are picky about certain chipsets.
Hope this helps!
