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Ruckus access points become unstable

ajmalqani

We recently experienced a brief power outage in our community, and since then, the Ruckus access points have become unstable. Despite all the access points showing green lights, we are encountering frequent internet interruptions and slow speeds. Could we schedule a call to discuss this issue further? I am facing disruptions in my work and would appreciate your assistance.

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imran.sanadi@commscope.com

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imran.sanadi@commscope.com

Hi @ajmalqani

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ajmalqani

This is from service provider works well.jpg This is Ruokus on 2nd floor.jpg This is Ruokus on first floor.jpg This is Ruokus.jpg

Thank you for your message. I have attached a few photos as requested, displaying all the lights on the Roukus router and access points. Additionally, I included a photo of our service provider device, which is functioning properly. Please let me know if you require any further information.

Please bear in mind that I am not a technical IT person, so there might be some technical words that I may not fully understand.

Ajmal

Cell - 240 929 7488

imran.sanadi@commscope.com

Hi @ajmalqani

Thank you for the response and the information.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please do not worry, I will help you assist on to get this issue resolved.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem in a normal state.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

Once you plug it in as explained above, please follow the below process and help me with the below queries since we may have to check configuration to troubleshoot this issue to get stable Internet connectivity.

Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ajmalqani

I was able to get the IP address , please see below . and not able to move forward . I need clear steps for next move . thanks

imran.sanadi@commscope.com

Hi @ajmalqani

Thank you for the response and the information you shared.

As I see from the screenshot you shared, you have many IP Addresses from the name Ruckus Wireless, please check and confirm which is the RUCKUS ICX-7150-C12P Switch IP Address to access the CLI

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Once you confirm the Switch’s IP Address, please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands.

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.