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Community FAQs and Help

FAQs

Frequently Asked Questions

How will I log in to the new platform?
Login remains the same. You'll continue to use your RUCKUS SSO credentials to log in to Community.

Will my badges and ranks carry over?

We've reduced the number of ranks to make things simpler. You'll gain points when you earn badges and get reactions to your posts. Point totals help you move up the ranks:
- New Member

- Member (after two weeks and one post)

- Contributor

- Trusted Contributor

- Community Leader

Your activity in the old platform counts toward the new ranks. Each rank gains you new permissions and abilities.

What is the difference between Question and Discussion Post Types?

When you create a new Post you can choose whether to "Start a Discussion" or "Ask a Question." Generally for help and support with RUCKUS products use the "Ask a Question" type. This will indicate to other members that you are looking for answers and give you the opportunity to mark a reply comment as Accepted Solution.

How do I change my profile picture?

In the Profile dropdown, click on your picture or name to go to the Profile page. Click on your picture and follow the steps to upload a new picture. Most pictures should be roughly square and between 200 and 800 pixels (both height and width) for best performance.

Will my username and password change?

No, you will continue to use the same credentials to log in.

Will my Posts and Accepted Solutions be retained?

Yes, all posts, replies, kudos (now called “likes”) and accepted solutions will be retained and migrated to the new platform.

Will existing links continue to work?

Yes, all links will continue to work through configured redirects.

Will my Bookmarks and Subscriptions be migrated?

No, you will need to redo any bookmarks and subscriptions in the new platform. Bookmarks can be set on any post. You can be notified of comments on bookmarked posts by enabling it in Profile > Notification Preferences. Subscriptions are created by clicking the Follow button on any Category, Knowledge Base or Tag and selecting your notifications in the dropdown.