Need help with existing R510 Unleashed and ICX system

Question

We live in a Lennar home with an existing RUCKUS network that includes R510 Unleashed access points and a RUCKUS ICX switch.

The original AV installer is no longer available, and we do not have the administrator credentials or Wi-Fi password for the existing RUCKUS system.

Kind of funny, after having Cox come out today to check our internet, we realized that for the past six years we’ve actually been using the Wi-Fi from the Cox router instead of the RUCKUS whole-home system.

The access points are mounted on the ceiling, and we are not comfortable removing them, factory resetting them, or reconfiguring the system ourselves because we are concerned about losing the existing configuration or disrupting other connected AV/network devices.

We would prefer to have an experienced RUCKUS technician or authorized partner come on-site to inspect the system, regain management access if possible, verify that everything is working properly, and advise whether the current equipment should be kept or upgraded.

We’re in Orange County, CA.

Can RUCKUS recommend an authorized technician or partner who provides on-site residential support for an existing Lennar/RUCKUS installation?

Sgatjens · Answer

Hello @Doroyao

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so we can proceed with resolving it.

If we do not receive a response within 24 hours of this message's timestamp, your case will be closed.

Best regards,

Sofia G,
RUCKUS | Lennar Home Community Support

Sgatjens · Answer

Hello @Doroyao

I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue.

Best regards,

Sofia G,
RUCKUS | Lennar Home Community Supportc

Sgatjens · Answer

Hello @Doroyao

Apologies for the inconvenience. Effective November 2022, support for RUCKUS Support for Lennar Homes customers is provided exclusively through this Community Forum. Phone, email, and remote session support are no longer available.

This is a public forum indexed by search engines, so please do not post any Personally Identifiable Information (PII) such as full names, phone numbers or addresses.

If you are not comfortable performing any troubleshooting or resetting the access points, you can try using one of the default usernames and passwords for the Unleashed/Lennar network listed at the following link.

https://community.ruckuswireless.com/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

https://community.ruckuswireless.com/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

Once you gain access, you can check the Wi-Fi name and configure a new password.

Unfortunately, RUCKUS does not have an on-site technical support team available to provide support at Lennar homes, and we are unable to recommend a partner that provides on-site residential support.

We apologize for any inconvenience this may cause.

Best regards,

Sofia G,
RUCKUS | Lennar Home Community Supportc.