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Access Points or PoE switch not working

Davepd3

Hello

I am trying to have my PoE switch work or my satellite units work properly. There is no data being delivered to any devices. The wifi itself is seems to be working properly and can be seen by the in home devices. However, when you go to surf the net or any function using data, it doesn't work. I have had to disconnect and use the wifi directly from the modem, which is not ideal being a 3 level house. Anyway I could get a phone call for support?

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imran.sanadi@commscope.com

Hi @Davepd3

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS setup.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Davepd3

1.) Yes, everything was working correctly once upon a time.

2.) All green lights on the switch

3.) 1st floor, green, orange, nothing, nothing, green.......2nd floor orange, green, nothing, green, green......3rd floor orange, orange, nothing, nothing, green

imran.sanadi@commscope.com

Hi @Davepd3

Thank you for the response and the detailed information you shared.

We may need to check some configuration. To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: