Re: RUCKUS Ethernet Connection Issues

Question

This is a great response and this might be a basic question, but I'm hoping you can provide more detail on how to check whether the Ruckus AP is in Bridge mode or Router mode? I have looked all over the Ruckus Unleased interface and I don't know how to check whether my APs are in bridge mode. I seem to have the same problem last the original poster.

imran.sanadi@commscope.com · Answer

Hi  @Clark

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

Apologies as this case/post is now closed, To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

If you want, you can add link of this post in your new case for reference.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Clark · Answer

Yes, this is for a Lennar Home. I recently purchased this house from a previous owner and not directly from Lennar. I have been trying to configure my network and I set up my own WLAN in the Ruckus Unleased app with the two access points, but I am still seeing the wireless network being broadcasted from the AT&T fiber router. Also the Ruckus Unleashed app recognizes the two Ruckus Access points I have, but it does not recognize the Ruckus switch at all. How can I set up my system so that there is only one WLAN and so the Ruckus switch shows up on the Unleashed app? I have read that the two access points should be acting a bridge for the AT&T router, but I don't know how to make that happen. We have not had any power outages, but note that I just moved into this house so I needed to reconfigure everything and change the WLAN name and password.

imran.sanadi@commscope.com · Answer

Hi @Clark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community