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Ruckus device on Ceiling stuck on far right button-blinking green

Mometo2

The PWR and CTL are blinking green but not progressing. Green light on back of device is on and constant.

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Mometo2

I just did a hard reset on the device and it is still doing the same thing. On the app. I now have the "configureme....
wifi but it does not connect to the wifi and I can't move forward on the app even though technically I am connected to the 'configureme" wifi.

Squozen

When you're on the configureme SSID, open your web browser and go to unleashed.ruckuswireless.com. That should allow you to log in.

imran.sanadi@commscope.com

Hi @Mometo2

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Access Point.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please disconnect the Access Points from their current switch ports and reconnect them to any of the available ports (1-12) (refer to the below screenshot) on the switch. After doing so, verify whether your RUCKUS Wi-Fi network reappears and if you can connect to the Internet successfully.

If the issue persists, I recommend following the video tutorial below for configuration steps after connecting to the Configure.me-xxxxxx Wi-Fi network/SSID:

Ruckus Unleashed Setup Using Web: Watch Video

Please let me know if this resolves the issue or if you have any further questions.

Thank you for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Mometo2

Hello,

That did not work and I was not able to get into the site, using configure me. I kept getting an error message that the site was not safe and I could not override it. I tried to access it in a Congnito Tab and that would not work.

The message was stating it was invalid and could not be found.

I then tried my phone as the "configure me.." wifi came up, and while I had the wifi signal on stating I was connected to the "configure me" wifi, when I clicked START on my app, it would state that I needed to be connected, so I was stuck in a loop.

Currently the only buttons on the device that are on is the PWR button is blinking and the CTL button is blinking. It's been that way for hours. I even did a hard reset on the device on the ceiling.

We do have WIFI in the house working so I am not sure why this is happening.

imran.sanadi@commscope.com

Hi @Mometo2

Greetings!!!

Thank you for the response and the update.

Please note, that the “connection not secure” dialogue is normal behavior when you access the RUCKUS Unleashed website.

You could just click on proceed as highlighted in the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Mometo2

The Ruckus is still stuck on the Green PWR button. Hard Resets, unplugging and plugging in ports, going to the website, connecting to "Configure Me" has not worked.

imran.sanadi@commscope.com

Hi @Mometo2

Greetings!!!

I hope this message finds you well.

We appreciate the detailed information you have provided.

The issue you explained may commonly arise when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.
- If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Mometo2

Per my previous emails. I can not do what you are asking:

- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points. -I can not access this site. I have tried numerous times using my computer/Google Chrome and using an incognito tab, clearing the cache/history, nor can I log into the app, or accessing the site via my phone. - Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.-I can not get to this step. It will not connect.

imran.sanadi@commscope.com

Hi @Mometo2

Thank you for the information provided.

Could you please share a screenshot of the laptop when you attempt to browse to https://unleashed.ruckuswireless.com/? Additionally, please send a screenshot of the IP scan results.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Mometo2

This is the response when C&P the IP address into a browser since I can NOT access the ruckus site:

Mometo2

What is the purpose of the Ruckus? What happens if I remove it and chuck it in the trash. Ruckus support is no help and this would probably be a lot simplier if there was someone to actually talk on the phone with.

imran.sanadi@commscope.com

Hi @Mometo2

Apologies for the inconvenience.

However, the issue you have is more on your ISP Router configurations and NOT RUCKUS devices. Please check with your ISP once.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please let me know once you disable the ISP Router's IP Passthrough option to help you further. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Mometo2

What exactly does my Ruckus do? What is the purpose of having the device?

imran.sanadi@commscope.com

Hi @Mometo2

Thank you for the response.

Please refer to the below RUCKUS Lennar Knowledge Base article for device and connectivity information.

/kb/articles/12-ruckus-lennar-home-devices-connectivity-setup-and-configuration-guidelines

Please let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @Mometo2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Mometo2

Nothing you have suggested works.

imran.sanadi@commscope.com

Hi @Mometo2

Greetings!!!

Thank you for the response.

Could you please confirm if you checked it with your ISP and additionally let me know your ISP Vendor?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.