Access points are not connected to the switch

Bredbred

Access point is not connected to the switch, and all the light is on the AP is off.  

on the switch, two light next to the Ethernet cables from APa are also off for all of the APs

The status light on the switch is as follow.

I tried to unplug it and reset, it comes back for half a day and die again 

imran.sanadi@commscope.com

Hi @Bredbred 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with the RUCKUS Access Point with no power on it.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

The RUCKUS ICX-7150-C12P switch is currently in a normal operational state based on its light status. However, it is possible that the switch ports have been disabled.

To troubleshoot this issue, please follow these steps:

1. Unplug the Ethernet cable from the Access Point (AP) that is connected to the switch port.
2. Reconnect the cable to any of the ports 1 through 12 on the switch (please refer to the screenshot below).

 

If the AP does not power on after performing these steps, we may need to manually enable the switch ports via the command line interface (CLI). For detailed instructions on how to do this, please refer to the following RUCKUS Lennar Knowledge Base article: 

/kb/articles/6-no-power-on-access-points-and-icx-7150-c12p-switch-with-green-lights-on-syst-pwr-and-poe-disabled

Should you encounter any difficulties during this process, please do not hesitate to reach out for further assistance.

Thank you for your patience and understanding.

 

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community