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Admin State: On ; Oper State: non-PD

Bibong808

Hello,

First off, I previously put a post about my ruckus not allowing for recovery and was unable to reply due to being away for work. I am very sorry for not responding and really appreciate the timely responses that I received from you guys.

Secondly, I was able to hard reset my Ruckus device to be able to use Putty. It showed that the admin state was on for all terminals, but showed non-PD for the oper state. I have pictures to show if needed, but my Switch connection was cut again so I no longer have access to Putty. I am trying to hard reset it again, but it may take a while to get back again.\

Why does the Oper state say non-pd and how do I repair that? I have a ICX-7150-C12P Switch. I appreciate your time and I ensure that I respond in a timely manner when I get a response this time. I apologize again and I thank you all very much in advance.

Sincerely, Frederick

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pinky_ruckus

Hello @Bibong808 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working and showing as non-PD in the operation state.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Bibong808 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Bibong808

Good morning,

I have been out of town for work and will be back tonight, so I will attempt your instructions and provide an update as soon as I can! Thank you very much!

- Frederick

pinky_ruckus

Hello @Bibong808 ,

Thank you for the response.

We will wait for an update from you once you are back to town.

We will keep this case until we hear back from you.

Thank you for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Bibong808

Good evening,

My Switch is showing amber for system and I’ve tried hard resetting about 10 times. I’m going to let it run through the night and check on it in the morning, but I’ve experienced the reset’s continued blinking after hours of leaving it in the process. Are there any tips to successfully resetting the switch or wasting less time trying to reset it? I appreciate any help!

- Frederick