After power went off access points not working properly.
Hello @Jahsexy18 ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
From the case description, I understand that your Access points are not working after the power outage.
Could you please let us know the answers to the below queries to assist you better
2. May I please know how many Access points are connected to the Switch and if all the Access points are not turning on?
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Yes, I will back home on Friday to provide pics
Thank you for the update.
You may update the pictures once you are back home on Friday.
Thank you for your patience and understanding.
Regards,
RUCKUS Lennar Home Community
test
Thank you for the response.
From the response you shared, I see that the light status seems to be normal.
To proceed further, we must know few configurations on the Switch.
Please follow the below steps and help us with the queries,
1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:
/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications
2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch
If you can access the Command line should look like this:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
Please enter the below commands once you log in to CLI and share the output.
Note: Hit Enter to accept each command
enable
show version
show flash
Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Thank you again. We appreciate your patience and understanding.
