The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light. Turns out Lutron doesn't work at all. Two devices mounted on the ceiling (for smart home use) are also completely switched off.
Hello @longjackshen ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
From the case description, I understand that the RUCKUS setup is not working and APs do not have power.
Could you please let us know the answers to the below queries to assist you better?
1. Was there any power outage before you started facing the issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. Also, please confirm if your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Hi Pinky,
Thank you very much for your kind assistance. Hope everything is going well with you.
I'm experiencing the following issues and need help from an expert like you to resolve them.
(1) As the topic explains, the Ethernet cable from the modem to the RUCKUS ICX 7150-C12P does not have a blinking green light. It is apparent that there is no communication between the modem and the RUCKUS ICX 7150-C12P. See attached photos.
(2) It turns out that the other devices such as "Lutron" connected to Ruckus is not working at all.
(3) Two ceiling-mounted units (one each downstairs and one upstairs for the so-called "smart home") were completely powered off. See attached photos.
(4) I will attach photos for your review.
Thanks,
Jack
Thank you for the response.
From the response and the pictures you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.
/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
It is still not working. My Ruckus model is RUCKUS ICX 7150-C12P (the model in your video seemed different.). Therefore, I didn't need a pin or paper clip to pinch the reset hole, I just held down a small black bottom instead. Following the instruction in video, I unplugged the power cord before holding the reset bottom down first. Then I plugged the power cord back while kept holding the black bottom. Unfortunately, the Ruckus device had no response at all. Please advise if I did anything incorrectly. Thank you.
Could you please confirm if you have tried to perform reset multiple times?
The reset seems to work while performing multiple times.
Also, please confirm if you have tried to perform software recovery after the reset is completed.
Awaiting your response.
Thank you for your patience and understanding.
Regards,
RUCKUS Lennar Home Community
Thanks, Pinky.
I would like to confirm what you said. First of all, you asked to reset multiple times by holding down the black reset bottom. Is it correct? Secondly, please advise how to "perform software recovery"? Would you send me procedure how to proceed again?
It is still not working to reset multiple times.
From the response you shared, I understand that you wanted to check if the reset is performed correctly and assistance in performing the Software recovery.
Please follow the below RUCKUS Lennar Knowledge base self-help articles which will help you to reset the Switch and complete the Software recovery
/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483
I'll try to reset multiple times again as indicated by you 10 - 15 times.
I've tried to reset it about 20 times already. It is still not working at all.
Thank you for your response and really appreciate your patience on this case.
From the response, I see that you have performed reset on the Switch multiple times.
If the reset still doesn’t work, have you performed software recovery?
If yes, could you please mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.
I Have not performed software recovery so far. I may need your help for this. Thanks.
I would request you to please perform software recovery.
Once you perform the software recovery successfully, the lights on the Switch will turn Green.
Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Thank you again. We appreciate your patience and understanding.
Thank you for the response. Would you show me how to proceed the software recovery. Your previous one was not really clear to me. Thanks.
I understand that the Ruckus Switch is in the boot mode and it is having Amber lights on Syst and Green on PWR .
Also, you have performed reset on Switch multiple times ; however, the Switch reset didn't work.
As the reset didn't work, I would request you to please follow the below article and perform just the software recovery .
I do need help to perform a software reset. Now I have unplugged the Ruckus connection not to use it for the time being. Thanks.
I understand that you need assistance in performing the software recovery.
Before we proceed further, May i please know if you have tried to perform software recovery by following the article that I mentioned in the previous post.
If yes, please let us know the point where you got stuck.
Thank you for your patience nd understanding.
I was too busy to reply to you. It is still not working.
I am unable to retrieve the "software recovery" from your previous post. Precisely speaking, I am unable to see your previous email/post at all.
I just disconnected Ruckus with no choice.
Finaly I successfully reboot the system. But all LED lights are still blinking. The figure 5 in your video is not shown. Please advise. Thanks.
The following is NOT shown yet. It's been blinking for a while already.
It's till blinking.
It is still blinking.
I understand that you are facing issues while performing a reset on the Switch.
Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?
Also, have you performed software recovery after performing reset?
I understand that you were unable to see the previous post regarding the software recovery
