I’ve attempted to reset the Ruckus ICX 7150-C12P with no success. What is my next step?
Hi @bullseyeward3 ,
Apologies for the inconvenience caused.
Based on the discussion we had through the private message, we understand that you are unable to complete the software recovery process successfully and as your ICX-7150-C12P Switch is not working , you tried to complete the reset process However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hello @bullseyeward3 ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that you tried to perform a reset on the Switch and it didn’t work.
May I please know if you are getting stuck at any point and if you have used the paper clip to perform the reset ?
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch
/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Also, please confirm if you performed reset multiple times.
Thank you Pinky. When I reset the switch, all the lights flash continuously for up to 15 minutes. I unplug it then plug back in only to have the same two lights lit (green/orange).
Greetings!
Thank you for the response.
I understand that you are facing issues while performing a reset on the Switch.
Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?
Also, have you performed software recovery after performing reset?
Please share the light status of the Switch for us to assist you further.
Please share the requested information and let us know if you have any queries in this regard.
first of: not a "lennar homes" user. but i got curious after seeing several of these "my 7150 c12p stopped working".
so i had a look through what the available material and think i was able to piece it together, but i'm not sure if it's very clear to less technical users.
the article "RUCKUS Lennar Knowledge Base Self-help Guides - Visit Here Before You Post" - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/RUCKUS-Lennar-Knowledge-Base-Self-help-Guides-Visit-Here-Before/td-p/74988was quite well hidden. perhaps it can be stickied in the lennar section so it always shows up at the top of the forum?the guides under https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/tkb-p/lennar_tkb seem to cover most needs, but i seldom see links to perhaps one of the more relevant kb's:/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-versionthis one has an explicit mention that you should upgrade to "To avoid the Switch getting stuck on the boot mode frequently due to power outage/spike."
also very well hidden, but if all possible troubleshooting fails (but you are expected to try all options provided, which includes connecting to the console) you might still be able to get it rma'd:https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Ruckus-7150-C12/m-p/78314#M17957that user did show photos of him doing all suggested steps in detail.
