We had a power outage 5 days ago and our internet has been slow to non existent. We had our internet service provider out and checked that connection, it’s fine. How do we check the ruckus? We are still experiencing problems.
Hello @Lorrie123 ,
Greetings!
Thank you for the response.
I am glad to know that the issue is resolved now and it is connecting quicker.
You do not need to enter any other commands and you may exit the session now.
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hi @Lorrie123 ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that the switch is getting disconnected and experiencing slow connection after a power outage.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.
/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Thank you again for your patience.
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
No we have not resolved the issue. We pulled up the command line but cannot get the SSH prompt.
We are still experiencing problems. I followed the directions sent to us. We can pull up a command line but it does not give us an SSH prompt. Please help.
As we know that the Switch is running in the Routing code,we need to fix the issue by entering few commands in the CLI of the Switch.
To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:
/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications
Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch
If you can access the Command line should look like this:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
Once you can access CLI like this, you can follow the article shared in the previous post.
Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Thank you again. We appreciate your patience and understanding.
this is as far as we get. Still not getting those prompts
