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WiFi Bandwidth 29-40 mbps Adequate?

raymond_jender

So, our living room TV is a Vizio 75". Cable TV (Spectrum fibre) works fine. The issue is WiFi apps. For instance, while watching the CW app, movies tend to freeze every 5 mins or so. I don't see a buffering animation circle. The movie just freezes for around 30 secs before picking up where it left off. My WiFi bandwidth test on the TV ranges from 29-40 mbps. Is that adequate bandwidth? I would think it should be higher. Or could it actually be the TV? BTW, my fiber ethernet bandwidth is 400-550 mbps up and down. Any ideas?

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pinky_ruckus

Hi @raymond_jender ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow Wifi bandwidth issues

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

Could you please share a picture of the switch, showing the FULL Switch panel cable connections to the Switch ports by referring to the below picture

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

raymond_jender

I don't know how long this has been happening. I was watching the CW app on my Vizio TV. It would freeze it seems every 20 mins for about 20 secs. Testing the WiFI bandwidth from the TV I'm getting about 29-38 mbps.

pinky_ruckus

Hello @raymond_jender ,

Thank you for the response.

From the pictures shared, I understand that the light status on the switch and the connection is normal.

To assist you further, could you please confirm if there was any power outage or a power spike?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @raymond_jender ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

raymond_jender

No power outage lately. We sometime get a quick outage. Here is a speed test on WiFi from my cell phone. With my ethernet bandwidth of 500mbps I would think WiFi should be faster?

pinky_ruckus

Hello @raymond_jender ,

Greetings!

I understand that you are still facing issues with slow speed even after having ethernet bandwidth speed of 500Mbps.

For us to assist you further, we would require to check few configurations on the Switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

raymond_jender

I have not updated the switch yet. When I do I will respond with results.