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ICX6450-48p POE no longer working after power outage

Intropy

I had a sudden power outage, and after rebooting the switch is not supplying power on any configured ports. It is also failing to send data on one port.

I reenabled POE on the ports. I've gathered some info, but nothing about it suggested something wrong to me. Admin state is On while Oper State is Off.

SSH@brocade>show inline power

Power Capacity: Total is 740000 mWatts. Current Free is 740000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
1/1/13 Off Off 0 0 n/a n/a 3 n/a
1/1/14 Off Off 0 0 n/a n/a 3 n/a
1/1/15 Off Off 0 0 n/a n/a 3 n/a
1/1/16 Off Off 0 0 n/a n/a 3 n/a
1/1/17 Off Off 0 0 n/a n/a 3 n/a
1/1/18 Off Off 0 0 n/a n/a 3 n/a
1/1/19 Off Off 0 0 n/a n/a 3 n/a
1/1/20 Off Off 0 0 n/a n/a 3 n/a
1/1/21 Off Off 0 0 n/a n/a 3 n/a
1/1/22 Off Off 0 0 n/a n/a 3 n/a
1/1/23 Off Off 0 0 n/a n/a 3 n/a
1/1/24 Off Off 0 0 n/a n/a 3 n/a
1/1/25 Off Off 0 0 n/a n/a 3 n/a
1/1/26 Off Off 0 0 n/a n/a 3 n/a
1/1/27 Off Off 0 0 n/a n/a 3 n/a
1/1/28 Off Off 0 0 n/a n/a 3 n/a
1/1/29 Off Off 0 0 n/a n/a 3 n/a
1/1/30 Off Off 0 0 n/a n/a 3 n/a
1/1/31 Off Off 0 0 n/a n/a 3 n/a
1/1/32 Off Off 0 0 n/a n/a 3 n/a
1/1/33 Off Off 0 0 n/a n/a 3 n/a
1/1/34 Off Off 0 0 n/a n/a 3 n/a
1/1/35 Off Off 0 0 n/a n/a 3 n/a
1/1/36 Off Off 0 0 n/a n/a 3 n/a
1/1/37 On Off 0 0 n/a n/a 2 n/a
1/1/38 On Off 0 0 n/a n/a 2 n/a
1/1/39 On Off 0 0 n/a n/a 2 n/a
1/1/40 On Off 0 0 n/a n/a 2 n/a
1/1/41 On Off 0 0 n/a n/a 2 n/a
1/1/42 On Off 0 0 n/a n/a 2 n/a
1/1/43 On Off 0 0 n/a n/a 2 n/a
1/1/44 On Off 0 0 n/a n/a 2 n/a
1/1/45 On Off 0 0 n/a n/a 2 n/a
1/1/46 On Off 0 0 n/a n/a 2 n/a
1/1/47 On Off 0 0 n/a n/a 2 n/a
1/1/48 On Off 0 0 n/a n/a 2 n/a
--------------------------------------------------------------------------
Total 0 0

SSH@brocade>show inline power detail

Power Supply Data On stack 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 13.7 Amps
Voltage: 54.0 Volts
Capacity: 740 Watts
power supply 2 is not present
power supply 3 is not present

POE Details Info. On Stack 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.0 Build 004

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------

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Accepted answers

Chandini

Hi Intropy

Ack and Noted. You are right 6450 is end of life. You can log a support case to validate warranty and check if you can get a RMA for the device. Troubleshooting support would not be available if no contract but try to validate switch hardware warranty.

Team will help you with the details and accordingly proceed.

Thanks

All comments

Chandini

Hi Intropy

Thank you for for reaching us

Could you pull below details after you connect and PoE device on port 1/1/37 and 1/1/1

skip
show poe 1/1/37
show poe 1/1/36
show poe emesg | inc 1/1/37
show poe emesg | inc 1/1/36
show poe debug-info 1/1/37
show poe debug-info 1/1/36
show run interface ethernet 1/1/37
show run interface ethernet 1/1/36
show int br eth 1/1/37
show int br eth 1/1/36

Could you please let me know if you are from Lennar Homes ?

Thanks

Intropy

Thank you for helping me. I really appreciate it.

A few of these commands return invalid input errors. "show version" says "SW: Version 08.0.30uT313" which might indicate if I have an unexpected software environment. I used the help feature which said that the command for showing poe information is "show inline power". That gives me:

SSH@brocade>show inline power 1/1/37

SSH@brocade>show inline power 1/1/36

"show inline power emesg" is also unrecognized and I'm not sure what might be the equivalent command here.

SSH@brocade>show run interface ethernet 1/1/37
interface ethernet 1/1/37
inline power priority 2 power-limit 23000
!

SSH@brocade>show run interface ethernet 1/1/36

SSH@brocade>

SSH@brocade>show int br eth 1/1/37

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/37 Down None None None None No 1 0 cc4e.2468.fec0
SSH@brocade>show int br eth 1/1/36

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/36 Up Forward Full 1G None No 1 0 cc4e.2468.fec0
SSH@brocade>

I am not a associated with or a user of "Lennar Homes".

Chandini

Hi Intropy

Thank you for for reaching us

Could you please help me with below output

show poe ?

and the latest output of "show logging"

In 1/1/36 I see that the port is up. Could you please let me know if a PoE or Non-PoE device is connected on the interface ?

Thanks

Intropy

SSH@brocade>show poe ?
Unrecognized command

but

SSH@brocade>show inline power ?
  DECIMAL                       STACK
  detail                        show inline power detailed information
  pd                            show pd ports power
  STACKID/SLOT/PORT             Interface number
  |                             Output modifiers
  <cr>

and

SSH@brocade>show inline power

Power Capacity:         Total is 740000 mWatts. Current Free is 740000 mWatts.

Power Allocations:      Requests Honored 0 times


 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/
        State   State   Consumed  Allocated                          Error
--------------------------------------------------------------------------
  1/1/1 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/2 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/3 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/4 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/5 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/6 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/7 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/8 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/9 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/10 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/11 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/12 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/13 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/14 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/15 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/16 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/17 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/18 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/19 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/20 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/21 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/22 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/23 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/24 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/25 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/26 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/27 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/28 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/29 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/30 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/31 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/32 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/33 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/34 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/35 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/36 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/37 On      Off            0          0  n/a      n/a         2  n/a
 1/1/38 On      Off            0          0  n/a      n/a         2  n/a
 1/1/39 On      Off            0          0  n/a      n/a         2  n/a
 1/1/40 On      Off            0          0  n/a      n/a         2  n/a
 1/1/41 On      Off            0          0  n/a      n/a         2  n/a
 1/1/42 On      Off            0          0  n/a      n/a         2  n/a
 1/1/43 On      Off            0          0  n/a      n/a         2  n/a
 1/1/44 On      Off            0          0  n/a      n/a         2  n/a
 1/1/45 On      Off            0          0  n/a      n/a         2  n/a
 1/1/46 On      Off            0          0  n/a      n/a         2  n/a
 1/1/47 On      Off            0          0  n/a      n/a         2  n/a
 1/1/48 On      Off            0          0  n/a      n/a         2  n/a
--------------------------------------------------------------------------
 Total                         0          0

logging has

SSH@brocade>show logging
Syslog logging: enabled ( 0 messages dropped, 0 flushes, 7 overruns)
    Buffer logging: level ACDMEINW, 50 messages logged
    level code: A=alert C=critical D=debugging M=emergency E=error
                I=informational N=notification W=warning

Static Log Buffer:
Dec 31 18:00:48:I:System: Stack unit 1 POE  PS 1, Internal Power supply  with 740000 mwatts capacity is up

Dynamic Log Buffer (50 lines):
May 24 12:16:53:I:Security: SSH login by root from src IP 192.168.1.176 from src MAC a8a1.592a.f1f6 to USER EXEC mode using RSA as Server Host Key.
May 24 07:43:43:I:Security: Time is updated by NTP server "216.239.35.4" from  "07:43:42.525 GMT-06 Fri May 24 2024 " to "07:43:43.012 GMT-06 Fri May 24 2024 "
May 23 23:52:38:I:System: Interface ethernet 1/1/13, state up
May 23 23:52:35:I:System: Interface ethernet 1/1/13, state down
May 23 21:16:28:I:System: Interface ethernet 1/1/5, state up
May 23 21:16:26:I:System: Interface ethernet 1/1/5, state down
May 23 21:16:25:I:System: Interface ethernet 1/1/6, state up
May 23 21:16:23:I:System: Interface ethernet 1/1/6, state down
May 23 20:40:04:I:System: Interface ethernet 1/1/5, state up
May 23 20:40:01:I:System: Interface ethernet 1/1/5, state down
May 23 20:37:46:D:next hop router 192.168.1.182 moved from port 1/1/4 to port 1/1/2
May 23 20:35:11:D:next hop router 192.168.1.182 moved from port 1/1/2 to port 1/1/4
May 23 20:33:08:D:next hop router 192.168.1.182 moved from port 1/1/4 to port 1/1/2
May 23 20:31:58:I:System: Interface ethernet 1/1/5, state up
May 23 20:31:56:I:System: Interface ethernet 1/1/5, state down
May 23 20:31:25:D:next hop router 192.168.1.182 moved from port 1/1/2 to port 1/1/4
May 23 20:31:12:I:System: Interface ethernet 1/1/24, state up
May 23 20:30:54:D:next hop router 192.168.1.182 moved from port 1/1/4 to port 1/1/2
May 23 20:30:33:D:next hop router 192.168.1.182 moved from port 1/1/2 to port 1/1/4
May 23 20:28:55:D:next hop router 192.168.1.182 moved from port 1/1/4 to port 1/1/2
May 23 20:27:51:D:next hop router 192.168.1.182 moved from port 1/1/2 to port 1/1/4
May 23 20:23:43:I:System: Interface ethernet 1/1/13, state up
May 23 20:23:37:I:System: Interface ethernet 1/1/13, state down
May 23 20:21:53:I:System: Interface ethernet 1/1/13, state up
May 23 20:21:50:I:System: Interface ethernet 1/1/13, state down
May 23 20:06:46:I:Security: SSH terminated by root from src IP 192.168.1.176 from src MAC a8a1.592a.f1f6 from USER EXEC mode using RSA as Server Host Key.
May 23 19:56:04:I:System: Interface ethernet 1/1/5, state up
May 23 19:56:01:I:System: Interface ethernet 1/1/5, state down
May 23 19:49:18:I:System: Interface ethernet 1/1/1, state up
May 23 19:49:15:I:System: Interface ethernet 1/1/1, state down
May 23 19:48:17:I:System: Interface ethernet 1/1/1, state up
May 23 19:48:14:I:System: Interface ethernet 1/1/1, state down
May 23 19:46:21:I:System: Interface ethernet 1/1/5, state up
May 23 19:46:17:I:System: Interface ethernet 1/1/5, state down
May 23 18:29:58:I:System: Interface ethernet 1/1/13, state up
May 23 18:29:52:I:System: Interface ethernet 1/1/13, state down
May 23 18:19:10:I:System: Interface ethernet 1/1/6, state up
May 23 18:19:07:I:System: Interface ethernet 1/1/6, state down
May 23 17:50:10:I:System: Interface ethernet 1/1/6, state up
May 23 17:50:09:I:System: Interface ethernet 1/1/6, state down
May 23 17:37:07:I:System: Interface ethernet 1/1/13, state up
May 23 17:37:04:I:System: Interface ethernet 1/1/13, state down
May 23 16:31:50:I:System: Interface ethernet 1/1/13, state up
May 23 16:31:47:I:System: Interface ethernet 1/1/13, state down
May 23 16:23:23:I:System: Interface ethernet 1/1/5, state up
May 23 16:23:20:I:System: Interface ethernet 1/1/5, state down
May 23 16:20:53:I:System: Interface ethernet 1/1/6, state up
May 23 16:20:53:I:System: Interface ethernet 1/1/6, state down
May 23 12:07:01:I:System: Interface ethernet 1/1/13, state up
May 23 12:06:58:I:System: Interface ethernet 1/1/13, state down

Port 1/1/36 has a non-poe device connected to it and 1/1/36 is not currently configured to enable poe. I have tried connecting a non-poe device to each of the poe-enabled ports 1/1/37-1/1/48 and the non-poe device communicates over the port correctly. It's only poe devices that fail.

Chandini

Hi Intropy

Thank you for for reaching us

Ack and Noted. I suppose the commands are not running since switches are on 8030u version. Since we are not seeing any error , it would be difficult to say if this is a hardware issue.

Try to move the PoE device on ports which show up "Off" . Enable PoE and note if the PoE is working on few ports and if it fails to work few ports or it is the same issue with all ports.

I suppose this could be a hardware failure if you notice few ports are working when same PoE device is connected and few don't on the same switch.

If you are looking for RMA please feel free to log a case with us using the below link

https://support.ruckuswireless.com/contact-us

Thanks

Intropy

I disabled POE on all ports, then I enabled it on a different set of four ports, 1/1/31-1/1/34. These were not in use, and I have never enabled POE on them in the past. They showed the same behavior as the original set of ports. They did not power any POE devices and showed up with admin state "on" and oper state "off".

Intropy

Would an RMA case be different from a support case? I opened a support ticket before posting in this forum, and there I was told that "ICX6450 is now announced to be 'End of Support'" so they could not help.

Chandini

Hi Intropy

Team will help you with the details and accordingly proceed.

Thanks

Intropy

Thank you. I appreciate your help.