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Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar

Hi,

Can someone please help me. I having issue with my Lennar Ruckus Switch (ICX-7150-C12P).

1. Un-stable/slow connection.

2. Unable to connect switch from Unleashed web/App.

3. Unable to connect the switch from console port also.

Please find the below error message in dashboard.

:Failed to ping ICX 192.168.x.xx. Suggest checking the network.:

*Unleashed system only supports ICX firmware version 08.0.90 or later.

Switch’s Console ports are not responding. I have tried different troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch.

Can you please someone help me to fix the issue.

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Chandini

Hi Tandemsankar

Thanks for reaching us.

Could you help me with below details from the switch:

Picture of front panel of the switch when powered on
Picture of front panel LED of AP connected to the switch when powered on
Could you please connect on console and share a picture of the error you are seeing on console
If you connect to console and reboot the switch and follow the below steps, are you able to go to boot mode
- Reboot the switch
- Keep pressing "b"
- It will take you to boot mode which will look like "ICX7150_boot> "

Thanks

tandemsankar

Hi Chandini, Thank you - Please find the below requested information.

Could you help me with below details from the switch:

Picture of front panel of the switch when powered on
Picture of front panel LED of AP connected to the switch when powered on
- AP1:

AP2:

Could you please connect on console and share a picture of the error you are seeing on console -
Console ports are not responding/working. when I connect to my laptop (not even recognising the ports), i tried with Windows & Mac laptops both.
If you connect to console and reboot the switch and follow the below steps, are you able to go to boot mode -
Switch console ports are not responding. I have tried all troubleshooting steps, but still problem persists. switch is not connecting - attaching the screenshot from unleashing portal as well.
- Reboot the switch
- Keep pressing "b"
- It will take you to boot mode which will look like "ICX7150_boot> "

Mayank

Hi Tandemsankar,

Thanks for reaching us.

I see you are from Lennar Homes For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

To post your query in Lennar homes please refer to the below link for your reference and someone from the Lennar team will reach out:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Chandini

Hi Tandemsankar

Thanks for reaching us.

From the front panel of the switch looks like there is no amber LED noticed. So switch is booting up with the code.

Could you please let me know if you are aware of switch IP address which was assigned to the switch if it is manual ?

If assigned from your router through DHCP check the IP assigned to switch from your router by logging into it.

If yes then try this

Connect a pc to one of the free ports and give a static IP address in the same network as that of the switch
Then in PC open command prompt and ping IP address of the switch
If reachable then take SSH of same IP address and let me know if you are able to see the switch CLI prompt.
Once you have access run "show version" and share the output.

Thanks

imran.sanadi@commscope.com

Hi @tandemsankar

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with an intermittent Internet connection.

I can see from the Picture you shared, as per the Switch light status it is in a normal state.

From the other Screenshots you shared I suspect this issue may be due to the Routing code.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot and get this issue fixed.

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Please follow the above-explained process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

tandemsankar

Hi Imran,

I have followed the above link, unable to get into Switch using console (CLI).

Switch’s Console ports are not responding also., personal opition somehow i feel its hardware issue. I would like experts to review.

I have connected with one of the free ports and tried ping Switch IP address. Please find the screennshot below.

tandemsankar

Hi Chandini,

Connect a pc to one of the free ports and give a static IP address in the same network as that of the switch - Done
Then in PC open command prompt and ping IP address of the switch - not working
If reachable then take SSH of same IP address and let me know if you are able to see the switch CLI prompt. - Unable to get into CLI prompt, please refer above screenshot
Once you have access run "show version" and share the output.