Ruckus ICX 7150 48p Switch - Reset Not Working

mirrorturtle

Hi all, I am troubleshooting an ICX 7150 switch. I mis-configured it and would like to factory reset.

I have attempted to do this via CLI but for some reason it will not let me login using any of the user accounts created - the passwords were copy and pasted so I have no idea how they don't work, but nonetheless, none of them are working. 

This means I have to hard reset the device, but that is not working either. I have tried the steps below:

- Remove power from the switch.

- Press and hold the Reset button while applying power to the switch.

- After all the system LEDs flash amber, release the Reset button.

Please advise on how I can get this device back to a factory state so I can configure from a clean startup.

Mayank

Hi mirrorturtle ,

Thank you for posting you query !!!

I understand that in ICX 7150 you would like to factory reset . But via CLI it wont let you login and you have tried the steps for hard rest the switch but no luck.

I have a question for you here :

>Did you use any pin to press the rest button if not can you please try the rest method which I have mentioned below.

>What was the firmware version you are using.

Could you please try to follow the below steps for hard rest :

Steps for Factory reset using reset button on supported models:
======================================================
0. In uboot prompt set the 'bootdelay' env to more seconds for easy testing, eg: setenv bootdelay 20
1. Power OFF the box.
2. Press the 'reset' button in the box using any pin and to be hold without releasing.
3. Power ON the box.
4. In few seconds, all Status Mode LEDs will be flashing in Amber(orange) colour.
5. After that flashing, after 2 seconds, now release the pin from reset button.
6. Check is factory reset happening in the box.

For Hard rest you can also refer the below link for your reference :

https://youtu.be/wc5Qcv17w-Q

For Password recovery you can use the below link for your reference:

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-recover-from-a-lost-password-ICX-switches/m-p/52396#:~:text=Recovery%20from%20a%20lost%20password,Reboot%20the%20device.&text=Enter%20no%20password.

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/ICX-keeps-asking-for-password-even-after-password-reset/m-p/75942

For password recovery you can also watch below video link for your reference :

https://youtu.be/KntGPSvL7nw

Note: Once the password is recovered you can perform the factory reset via cli by using the below command :

erase system factory-default

please refer the below link for you reference :

https://docs.commscope.com/bundle/icx7250-installguide/page/GUID-004A2DA3-2A82-42BA-B59C-5EA2C0718CBA.html

Please let us know how it goes.

Note: Could you please confirm us if you are from Lennar homes.

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you further.

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks