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Trying to Address SPR issue via web interface - existing instructions do not align

adambach89

I believe I have encountered SPR issue (for the second time) due to recent power outage. I am attempting to follow instructions listed here, however, when inputting my IP address into my web browser my interface does not match that of the instructions so I am at a standstill as I'm unable to find the proper screens to make a change and correct the routing issue. See below what I receive upon inputting my IP address - closely resembles the Ruckus mobile app.

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Vásquez_Fer

Hello @adambach89 ,

Hope you are doing well ,

The screen you're seeing is for the RUCKUS Unleashed Wireless Access Point. Could you please attempt to log in on that page using the same credentials you use for the mobile app? If you're unsure of the username and password, here is a list of default credentials for your reference

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Once you've accessed the interface, you should find a tab labeled 'Switches.' By clicking on your specific switch within this tab, you'll likely need to determine its IP address.

Here is link for reference :

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

Also, what you can do is restart your ISP's modem/router and run an IP scan.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You can try 1 by 1 IP address that are listed and check using the URL web browser.

Best Regards

Fernando Vasquez

imran.sanadi@commscope.com

Hi @adambach89

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is stuck on boot mode after a power outage.

The dashboard you are seeing on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please refer to the below RUCKUS Lennar Knowledge Base guide to troubleshoot the Routing code issue.

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

adambach89

I see only two IP addresses in my scan. one does not work in the web browser URL and the other directs me to the very same screenshot I shared in my original post. See below my IP address from the unleashed app as well as it matches the IP I'm using for the URL. There are no other IP addresses related to Ruckus that show in my scan.

Vásquez_Fer

Hello @adambach89

That's the internet Tab could you please click the "Switches tab".

Could you try to reboot the ICX-7150-C12P switch or your modem/router then try again the scan.

Made sure cables are connected correctly.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Best Regards

Fernando Vasquez

adambach89

The Switches tab does not show any IP address information. Is there anywhere else I can reference? The Admin section shows IP addresses but again, they all match what I've been using. I'll try to reboot the switch itself in the meantime.

adambach89

I've reset the switch and found the correct IP address. I've tried all credential combinations to login and none work. Can you share best steps?

Vásquez_Fer

Hello @adambach89

Don't forget to reload the unit in order to initiate the correct firmware version. Execute the following command: 'reload' and then press 'y' to confirm.

Best Regards

Fernando Vasquez