A little background on the progression of issues with this unit. This is the 5th time I have had an issue with this Switch over the past two years. * First it was it booting into router mode. * 2nd and 3rd time I was able to reboot the switch and it happened to catch on like the 40th attempt and boot up. * 4th time it wouldnt boot similar to the issue I have having now. However, I was able to complete the Software Recovery and get it going. * Current Issue: As of a power outage this morning I am unable to complete the Software Recovery process since the switch does not allow me to connect. The serial connection is unresponsive. I have now spent over 80 hrs of time the past couple years having to constantly troubleshoot/fix this product. Since I can no longer even connect to it and attempt the Software Recovery it would seem to me the unit is done for.

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Ruckus ICX 7150 switch does not boot

bwiscott44

A little background on the progression of issues with this unit. This is the 5th time I have had an issue with this Switch over the past two years.

First it was it booting into router mode.
2nd and 3rd time I was able to reboot the switch and it happened to catch on like the 40th attempt and boot up.
4th time it wouldnt boot similar to the issue I have having now. However, I was able to complete the Software Recovery and get it going.
Current Issue: As of a power outage this morning I am unable to complete the Software Recovery process since the switch does not allow me to connect. The serial connection is unresponsive.

I have now spent over 80 hrs of time the past couple years having to constantly troubleshoot/fix this product. Since I can no longer even connect to it and attempt the Software Recovery it would seem to me the unit is done for.

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imran.sanadi@commscope.com

Hi @bwiscott44

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have issues with the RUCKUS ICX-7150-C12P Switch is not working.

Apologies for the inconvenience. Let me help you with this.

Please let us know the answer to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

bwiscott44

Power light is green, status light is amber/orange. No switch access ports have activity or link lights. Ceiling AP's(3) do not have power over Ethernet - no lights.

imran.sanadi@commscope.com

Hi @bwiscott44

Thank you for the response and the update.

Could you please connect software recovery cables between the Switch and the laptop then try again? Please share a screenshot of the Device Manager showing COM port details.

Please refer to the below guide for the process.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

bwiscott44

Hi Imran,

Sorry for the delay, I was not at home for a couple days. I left the switch unplugged for the two days I was gone and when I plugged it back in the mode had not changed, but I was able to terminal into it and complete a software recovery again. The network is back up and running now, but my concern is this unit seems to keep getting worse.

Any ideas on why I would not be able to terminal to it, then all of a sudden be able to?

imran.sanadi@commscope.com

Hi @bwiscott44

Greetings!!!

Thank you for the response and the update.

If your Switch is back to normal (PWR and SYST with Green lights), we may need to check some configurations of the Switch ports. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

bwiscott44

Hi Imran,

I just logged into the web UI to get what you are requesting. was easier to grab at the moment. See Attached.

Screenshot 2024-01-22 at 6.56.27 PM.png

Screenshot 2024-01-22 at 7.08.06 PM.png

imran.sanadi@commscope.com

Hi @bwiscott44

Greetings!!!

Thank you for the response and the update.

I see your Switch is on an older 8090d version. We suggest you upgrade your Switch to a stable 8095g version. Please refer to the below RUCKUS Lennar Knowledge Base self-help guide and follow the same for the upgrade process.

/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Please follow and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.